• Northampton Borough Council https://www.lgo.org.uk/your-councils-performance/northampton-borough-council/statistics/

    Northampton Borough Council Find local authorities Annual statistics Sort annual statistics for Northampton Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

  • Northampton Borough Council https://www.lgo.org.uk/your-councils-performance/northampton-borough-council/statistics

    Northampton Borough Council Find local authorities Annual statistics Sort annual statistics for Northampton Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

  • Intake Team Manual | Part 6 https://www.lgo.org.uk/information-centre/staff-guidance/intake-team-manual?chapter=6

    Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 6 • 6 Children and Young People 6 Children and Young People Advisors will, wherever possible, identify complaints received from Children and Young People. These complaints are from persons that are: younger than 18 years aged between 18 years a ...

  • Commission meeting - 6 February 2025 https://www.lgo.org.uk/information-centre/about-us/who-we-are/our-boards/commission/commission-meetings-2024-25/commission-meeting-6-february-2025

    Commission meeting - 6 February 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 31 October and 6 December 2024 Matters arising (attached) Chair and Chief Executive's reports (attached) Board effectiveness review Business Plan 2025-26 development 2024-25 Business plan - progress report (attached) Health, safety and wellbeing updat ...

  • Selby District Council https://www.lgo.org.uk/your-councils-performance/selby-district-council/statistics/

    Selby District Council Find local authorities Annual statistics Sort annual statistics for Selby District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Om ...

  • Selby District Council https://www.lgo.org.uk/your-councils-performance/selby-district-council/statistics

    Selby District Council Find local authorities Annual statistics Sort annual statistics for Selby District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Om ...

  • Christchurch Borough Council https://www.lgo.org.uk/your-councils-performance/christchurch-borough-council/statistics

    Christchurch Borough Council Find local authorities Annual statistics Sort annual statistics for Christchurch Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comply ...

  • Christchurch Borough Council https://www.lgo.org.uk/your-councils-performance/christchurch-borough-council/statistics/

    Christchurch Borough Council Find local authorities Annual statistics Sort annual statistics for Christchurch Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comply ...

  • Clarity for councils about way Ombudsman will investigate financial assessment complaints https://www.lgo.org.uk/information-centre/news/2018/jan/clarity-for-councils-about-way-ombudsman-will-investigate-financial-assessment-complaints

    Clarity for councils about way Ombudsman will investigate financial assessment complaints Councils can now be clear about the way the Local Government and Social Care Ombudsman will investigate complaints about financial assessments involving personal injury awards, after an application for a judicial review was thrown out by the High Court. The clarification comes after Wokingham Borough Council ...

  • Investigation Manual | Part 6 https://www.lgo.org.uk/information-centre/staff-guidance/investigation-manual?chapter=6

    Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 6 • 6. BinJ notification letter 6. BinJ notification letter Where we propose to investigate a complaint, we are required first to give the BinJ concerned, and to any person who is alleged in the complaint, or who otherwise appears to ha ...

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