Advisors will, wherever possible, identify complaints received from Children and Young People. 

These complaints are from persons that are:

• younger than 18 years                 
• aged between 18 years and 25 years where there are special features in the matter indicating vulnerability (such as disability)

Where a CYP complaint is identified, the advisor will apply the usual procedures for processing the complaint. It is accepted that an advisor may not always be able to identify whether a complainant falls into these categories.

Complaints made by persons with parental responsibility, foster carers or those who have ‘sufficient interest in the child’s welfare’ may not be CYP complaints.