Delayed entry for summer-born children This fact sheet is aimed primarily at parents of summer-born children who want to complain to the Ombudsman about a decision by a council or other admission authority to refuse their request to delay their child’s entry to reception until compulsory school age. A summer-born child is one with a birthday between 1 April and 31 August inclusive. Background The ...

Complaint handling training for councils and care providers Effective Complaint Handling We offer training to individuals working for local authorities, organisations and care providers under our jurisdiction. Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints. It is aimed at officers and managers who are responsible for investi ...

Complaint handling training for councils and care providers Effective Complaint Handling We offer training to individuals working for local authorities, organisations and care providers under our jurisdiction. Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints. It is aimed at officers and managers who are responsible for investi ...

Child left in pain for years because of council delays A young person spent three years in unnecessary pain because delays by Lambeth council meant they could not have a crucial operation, a Local Government and Social Care Ombudsman investigation has found. The child has significant medical needs and uses a wheelchair. The child was living in a property secured by London Borough of Lambeth with ...

Bexley council failed to learn from previous school transport complaints London Borough of Bexley has been heavily criticised by the Local Government and Social Care Ombudsman after it failed to make agreed improvements to the way it decides school transport applications for children with disabilities. While the council implemented some of the changes, the Ombudsman still has concerns about the c ...

Billing confusion prompts Barnet bailiff action A catalogue of clerical confusion and billing errors led to a Barnet resident being unfairly threatened with court action for not paying her council tax, the Local Government and Social Care Ombudsman has found. The woman told London Borough of Barnet her daughter had moved out of the home they shared, and requested the council apply the single pers ...

Kent care provider has “dubious distinction” of Ombudsman first A Kent care home has been heavily criticised for the second time by the Local Government and Social Care Ombudsman for the way it treated an elderly resident with advanced dementia. The Ombudsman has issued an Adverse Findings Notice (AFN) about Foxley Lodge Ltd. It is incredibly rare for the Ombudsman to issue such measures about an ...

Ombudsman publishes Annual Report and Accounts The Local Government and Social Care Ombudsman has laid its Annual Report and Accounts before parliament, for the period April 2022 – March 2023. In that time, the Ombudsman’s investigations saw councils and care providers agree to make 2,578 service improvement recommendations – the highest number ever recorded. In addition to putting things right f ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 1 • Introduction Last updated: September 2025 Introduction For over 50 years we have worked with local authorities to ensure that complaints from the public are dealt with in the right way, at the right time, and in the right place. Altho ...

Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...