Complaint handling training for councils and care providers
Effective Complaint Handling
We offer training to individuals working for local authorities, organisations and care providers under our jurisdiction.
Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints. It is aimed at officers and managers who are responsible for investigating and making decisions about complaints, across the wide range of services delivered by organisations we receive complaints about.
The Effective Complaint Handling course is CPD Accredited and is delivered by experienced Ombudsman investigators.
Future plans - modules
Later this year we plan to expand our programme by introducing subject-specific modules. The first of these will be aimed at complaint managers and will focus on aligning local policies with our Complaint Handling Code. Further details will be published in due course.
Modules will only be available to officers who have completed our Effective Complaint Handling training.
Download our Effective Complaint Handling course flyer
Key details
- Format: Online via MS Teams
- Duration: 4.5 hours (10am – 2.30pm)
- Cost: £85 per delegate
- Delegate numbers: Maximum four officers per council on each date
Dates available - council delegates
- Thursday 25 June - limited availability
- Monday 29 June - waiting list only
- Wednesday 1 July - waiting list only
- Tuesday 14 July
- Tuesday 21 July
Please note training dates for care provider delegates will be released later this year
How to apply
Please complete our booking form in one of the two formats below, and email it to training@lgo.org.uk
Our terms and conditions can be found on the booking form or you can download a copy.
Contact
To contact our training team, email training@lgo.org.uk