Staff surveys 2025 Using Great Place to Work, 82% of our staff completed the survey. Staff survey 2025 (PDF) 2023 Using Great Place to Work, 82% of our staff completed the survey. Staff survey 2023 (PDF) 2022 Using Great Place to Work, 89% of our staff completed the survey. Staff survey 2022 (PDF) 2021 Using Great Place to Work, 89% of our staff completed the survey. Staff survey 2021 (PDF) 2020 ...

LGSCO & HOS Joint working operating procedure Overview The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) are committed to working together where there is a strong overlap on housing issues. The LGSCO investigates complaints about most council services while the HOS investigates complaints and resolves disputes involving the tenants and leaseholders of ...

Focus Reports and Guides for Practitioners Focus reports highlight common or systemic issues we see, brought to life with case studies from our complaints. They share learning from complaints to help councils and care providers make improvements, contribute to public policy debates and give elected members tools to scrutinise local services. Focus reports are web-based publications. If you need a ...

Married couple separated for 10 months due to lack of available homecare The Local Government and Social Care Ombudsman has asked Lincolnshire County Council to review other families’ cases after a man was separated from his wife for 10 months because there was no homecare available in his area. The man’s wife, who has mobility problems, should have returned home with the help of a care package f ...

Poole Borough Council Find local authorities Annual statistics Sort annual statistics for Poole Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...

Poole Borough Council Find local authorities Annual statistics Sort annual statistics for Poole Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...

West Somerset District Council Find local authorities Annual statistics Sort annual statistics for West Somerset District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not co ...

West Somerset District Council Find local authorities Annual statistics Sort annual statistics for West Somerset District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not co ...

Selby District Council Find local authorities Annual statistics Sort annual statistics for Selby District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Om ...

Selby District Council Find local authorities Annual statistics Sort annual statistics for Selby District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Om ...