Focus reports 'focus' on particular themes we see from our complaints, using case studies to highlight common or systemic issues. The aim is to share learning from these complaints to inform good practice for bodies in our jurisdiction, explain our role in the complaints process, and provide questions to help councillors scrutinise local services.
Focus reports are web-based publications.
Still no place like home? Councils' continuing use of unsuitable bed and breakfast accommodation to house families - published December 2017 Education, Health and Care Plans: our first 100 investigations - published October 2017