Invalid complaints fall into three categories those:

• where a body is not in jurisdiction;
• where the complaint has previously been considered and decided; and
• where a PA has not given written consent but could do so.

For the first two we write to the PA/Rep to explain why we are closing the case. We neither notify the BinJ nor issue a decision statement.

If we do not have written consent, we close complaints with an early decision:
‘Invalid: Consent - section 26A(1)(b)’ by letter. See the Casework Guidance note on Consent for more.

Invalid Complaints – ECHO instruction