Assessment Manual

13. Quality Framework 

The Assessment team will operate in accordance with the LGSCO's Quality Framework. AMs are responsible for monitoring the quality of their team members’ work: decision making, accurate record keeping and analysis. They will do this by routinely sampling a proportion of cases handled by each of their staff, as well as providing feedback and completing the Quality Monitoring record in ECHO on decisions they review. AMs will raise any performance concerns with the relevant individual and use appropriate management intervention and support strategies where necessary.

Quality Monitoring will inform performance management and the appraisal cycle. It will be conducted in accordance with the Quality and Standards Manual. 

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