The LGSCO is committed to ensuring its service is accessible and easy to use for anyone who wants to complain about a local public service. We will carefully consider all service users’ requested means of communication and make reasonable adjustments (RAs) to ensure ease of access. This will be done in accordance with the Reasonable Adjustments guidance. The ‘Contact details – Reasonable adjustments and language requirements’ screen in ECHO allows recording of both requested and agreed RAs.

There is an autotext (type RAs and press F3) which will insert the standard text for confirming RAs into any letter if it is not already there.