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Assessment Manual


Last updated: September 2021

  • AM Assessment Manager 
  • AT -  Assessment Team
  • ATC - Assessment Team Co-ordinator
  • BinJ  - Body in Jurisdiction
  • CAU  - Complaints about us (service complaints)
  • DIA  - Director of Intake and Assessment 
  • ECHO - Our case handling system
  • HOS  - Housing Ombudsman Service
  • Inj - Injustice
  • Investigator - Applies in either AT or IU
  • IU - Investigation Unit
  • LGA 1974 - The Local Government Act 1974
  • Mal  - Maladministration
  • OJ  - Out of LGSCO jurisdiction
  • PHSO - Parliamentary and Health Service Ombudsman
  • PDR  - Post Decision Review
  • RAs  - Reasonable adjustments under the Equality Act 2010