Statement Not upheld Street furniture and lighting 05-Apr-2022
Summary: Mrs X complained about high levels of light intrusion into her property after the Council replaced a streetlight outside her home. We have discontinued our investigation into this complaint because the Council have reassessed the light and fitted a frosted panel which has reduced the light glare. We would not be able to add anything more to the outcome.
Statement Not upheld Street furniture and lighting 03-Feb-2022
Summary: Mr D complains about a street light installed near his home by the Council in 2021. The Ombudsman has discontinued the investigation because further investigation of the case would not likely lead to a different outcome, and we cannot achieve the redress sought by Mr D.
Statement Not upheld Street furniture and lighting 28-Jan-2022
Summary: Mr X complained the Council erected a streetlamp directly outside his house without notice or consultation. He said the streetlamp spoilt his view and shone light directly into his house. Mr X also complained about the way the Council handled his complaint about the matter. There was no fault in the Council's actions.
Statement Not upheld Street furniture and lighting 06-Jan-2022
Summary: Mr B complained about the siting of a bus stop and shelter outside his home. He said the use of the bus stop caused him and his family disturbance and distress from people waiting and behaving inconsiderately. He said they sit on his front wall, drop litter and can be noisy and threatening. He considered it would have devalued his property. There was no fault by the Council.
Statement Not upheld Street furniture and lighting 16-Aug-2021
Summary: Ms X complains about the Council's decision to place a bicycle hangar on the road outside her home. The complaint was closed because there was no fault by the Council. However, the Council still has to consider the impact of its decision on Ms X and her disabled father.
Statement Upheld Street furniture and lighting 26-May-2021
Summary: Miss B complained the Council breached disability discrimination law and human rights law when it installed public litter bins that are not accessible for use by disabled people, small adults and children. She considered the Council had not properly considered its responsibilities under the relevant law. She cannot use the bins but she also considers there is a wider injustice to others who will be similarly affected. There was fault which caused injustice to Miss B.
Statement Upheld Street furniture and lighting 05-May-2021
Summary: Mrs X complained about high levels of light intrusion into her property after the Council replaced two street lights outside her home. We found fault with how the Council considered the light falling on Mrs X's property. The Council agreed to reassess the light falling on Mrs X's property from the street lights and to review how it approaches these assessments in future. This was a suitable remedy so we completed our investigation.
Statement Not upheld Street furniture and lighting 28-Apr-2021
Summary: The Ombudsman found no fault by the Council on Mr Y's complaint about it failing to properly consider the impact of light spillage on to his property when it replaced a nearby street sodium lantern with an LED one. The Council responded and acted on his concerns. It visited and took light meter readings which show levels to his property within guidance target levels.
Statement Upheld Street furniture and lighting 04-Mar-2021
Summary: The Ombudsman finds fault with the Council for not providing sufficient information about repairs to streetlights. The Ombudsman also finds fault with the Council for its complaint handling. The Council has agreed to apologise to the complainant and pay a financial remedy for his time and trouble. The Council has also agreed to provide regular updates to residents for repairs.
Statement Upheld Street furniture and lighting 21-Dec-2020
Summary: Mr X complains about the location of a bus stop and shelter outside his home and disturbance from people waiting there. He has asked both the London Borough of Lambeth and Transport for London to move the bus stop away from his home. The Ombudsman has found no fault on the part of Lambeth but considers that TfL failed to respond properly to Mr X's request. TfL has agreed to apologise and pay Mr X £200 for his time and trouble and frustration and remind officers of the correct procedures. The Ombudsman has found no fault in their joint decision not to move the bus stop.