Statement Upheld Street furniture and lighting 20-Jun-2022
Summary: We will not investigate Mr X's complaint the Council has delayed in providing lighting to a rear alley and is treating him as an unreasonable complainant. The Council has explained the action it will take to resolve the matter. It is not treating Mr X as an unreasonable complainant.
Statement Not upheld Street furniture and lighting 26-May-2022
Summary: Mr X complained about the Council's decision to resite a street light outside his home. The Ombudsman did not find fault in the Council's decision making.
Statement Not upheld Street furniture and lighting 28-Apr-2022
Summary: Mr X complains the Council, when constructing a crossover outside of his home, installed a new streetlight when it should only have relocated the old one. The Council was not at fault for installing a new lighting column when carrying out the crossover works.
Statement Not upheld Street furniture and lighting 05-Apr-2022
Summary: Mrs X complained about high levels of light intrusion into her property after the Council replaced a streetlight outside her home. We have discontinued our investigation into this complaint because the Council have reassessed the light and fitted a frosted panel which has reduced the light glare. We would not be able to add anything more to the outcome.
Statement Not upheld Street furniture and lighting 03-Feb-2022
Summary: Mr D complains about a street light installed near his home by the Council in 2021. The Ombudsman has discontinued the investigation because further investigation of the case would not likely lead to a different outcome, and we cannot achieve the redress sought by Mr D.
Statement Not upheld Street furniture and lighting 28-Jan-2022
Summary: Mr X complained the Council erected a streetlamp directly outside his house without notice or consultation. He said the streetlamp spoilt his view and shone light directly into his house. Mr X also complained about the way the Council handled his complaint about the matter. There was no fault in the Council's actions.
Statement Not upheld Street furniture and lighting 06-Jan-2022
Summary: Mr B complained about the siting of a bus stop and shelter outside his home. He said the use of the bus stop caused him and his family disturbance and distress from people waiting and behaving inconsiderately. He said they sit on his front wall, drop litter and can be noisy and threatening. He considered it would have devalued his property. There was no fault by the Council.
Statement Not upheld Street furniture and lighting 16-Aug-2021
Summary: Ms X complains about the Council's decision to place a bicycle hangar on the road outside her home. The complaint was closed because there was no fault by the Council. However, the Council still has to consider the impact of its decision on Ms X and her disabled father.
Statement Upheld Street furniture and lighting 26-May-2021
Summary: Miss B complained the Council breached disability discrimination law and human rights law when it installed public litter bins that are not accessible for use by disabled people, small adults and children. She considered the Council had not properly considered its responsibilities under the relevant law. She cannot use the bins but she also considers there is a wider injustice to others who will be similarly affected. There was fault which caused injustice to Miss B.
Statement Upheld Street furniture and lighting 05-May-2021
Summary: Mrs X complained about high levels of light intrusion into her property after the Council replaced two street lights outside her home. We found fault with how the Council considered the light falling on Mrs X's property. The Council agreed to reassess the light falling on Mrs X's property from the street lights and to review how it approaches these assessments in future. This was a suitable remedy so we completed our investigation.