London Borough of Newham (25 007 153)

Statement Upheld Public transport 02-Sep-2026

Summary: Mr X complained how the Council handled his application for a Freedom Pass. We find the Council was at fault for failing to explain why it would not accept Mr X’s medical documentation. It was also at fault for failing to evidence it had considered exercising discretion in Mr X’s case given the issues he had using the system and for how it handled his complaint. These faults caused Mr X frustration, upset and uncertainty. The Council has agreed to apologise to Mr X and make a payment to him.

East Riding of Yorkshire Council (25 026 542)

Statement Closed after initial enquiries Public transport 01-Sep-2026

Summary: We will not investigate Mr X’s complaint about a Council officer’s actions when he attended an appointment for his Concessionary Travel Pass application. This is because the crux of the complaint is a data matter which is best considered and decided by the Information Commissioner and the Council has already taken suitable action in response to his complaint about the officer’s conduct.

Transport for London (26 013 338)

Statement Closed after initial enquiries Public transport 01-Sep-2026

Summary: We will not investigate this complaint about an incident which took place on a bus operated on behalf of Transport for London. This is because it is unlikely we could achieve any worthwhile outcome for the complainant.

Liverpool City Region Combined Authority (26 000 738)

Statement Closed after initial enquiries Public transport 25-Aug-2026

Summary: We will not investigate this complaint about the Authority’s refusal to replace a lost annual travel pass. There is not enough evidence of fault to warrant investigation.

Bristol City Council (26 006 259)

Statement Closed after initial enquiries Public transport 20-Aug-2026

Summary: We will not investigate this complaint about the Council’s communication and complaint responses about free bus travel. This is because Mrs X has not suffered significant enough injustice.

Kent County Council (26 011 246)

Statement Closed after initial enquiries Public transport 06-Aug-2026

Summary: We will not investigate this complaint about administration of bus passes. This is because there is not enough evidence of fault.

Greater Manchester Combined Authority (26 010 120)

Statement Closed after initial enquiries Public transport 04-Aug-2026

Summary: We cannot investigate this complaint about a transport company’s refusal to award X with a concessionary travel pass. The transport company is not a body who’s actions we can investigate. Nor can we consider a complaint about the Authority’s role, because the transport company was not performing an administrative function of the Authority.

London Borough of Southwark (25 030 100)

Statement Closed after initial enquiries Public transport 28-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of, and decision to refuse, his application for a Disabled Person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Buckinghamshire Council (25 027 587)

Statement Closed after initial enquiries Public transport 27-Jul-2026

Summary: We will not investigate Miss X’s complaint, on behalf of Mrs Y, about the Council’s decision to withdraw a bus route. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Harrow (25 026 177)

Statement Closed after initial enquiries Public transport 23-Jul-2026

Summary: We will not investigate Mr X’s complaint that the Council ignored a letter from his social worker and threatened to cancel his Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.