London Borough of Hounslow (25 022 932)

Statement Closed after initial enquiries Public transport 09-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a disabled person’s freedom pass. There is not enough evidence of fault by the Council to warrant our involvement.

Transport for London (26 000 020)

Statement Closed after initial enquiries Public transport 08-Jun-2026

Summary: We will not investigate this complaint about alleged failures by Transport for London in relation to safety procedures at a London underground station. This is because the issue is essentially a negligence claim and if Mrs X thinks Transport for London is responsible for her injury it would be reasonable for her to take the matter to court.

Brighton & Hove City Council (25 022 457)

Statement Closed after initial enquiries Public transport 08-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse a complainant’s application for a concessionary bus pass for disabled people. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Redbridge (25 020 981)

Statement Closed after initial enquiries Public transport 17-May-2026

Summary: We will not investigate this complaint about the handling of Mrs Y’s Freedom Pass application because there is insufficient evidence of fault to warrant an investigation by the Ombudsman. Mrs Y has also not suffered significant personal injustice.

Transport for London (25 024 096)

Statement Closed after initial enquiries Public transport 13-May-2026

Summary: We will not investigate this complaint about the conduct of a bus driver. This is because the matter complained about did not case Mrs X significant enough injustice to warrant investigation. It is also unlikely investigation would achieve significantly more for Mrs X than the apology Transport for London has already provided.

Transport for London (25 030 139)

Statement Closed after initial enquiries Public transport 13-May-2026

Summary: We will not investigate this complaint about TfL’s investigation into Miss X’s complaint. This is because an investigation would be unlikely to result in a different outcome.

Transport for London (25 024 170)

Statement Closed after initial enquiries Public transport 12-May-2026

Summary: We will not investigate this complaint about the conduct of a bus driver working on Transport for London’s bus network. This is because Transport for London has taken suitable steps to raise the matter with the bus operator and we could not achieve significantly more for Mr X by investigating further.

London Travelwatch (25 025 452)

Statement Closed after initial enquiries Public transport 10-May-2026

Summary: We will not investigate this complaint about London Travelwatch’s handling of Mr X’s complaint about a public transport service. This is because there is not enough evidence of fault by London Travelwatch, its actions did not cause Mr X significant injustice and we could not achieve any worthwhile outcome for Mr X even if we did investigate.

Transport for London (25 021 960)

Statement Closed after initial enquiries Public transport 07-May-2026

Summary: We will not investigate this complaint about the conduct of a bus driver because there is no worthwhile outcome achievable and there is insufficient evidence of significant personal injustice to warrant an investigation by the Ombudsman.

London Travelwatch (25 022 420)

Statement Closed after initial enquiries Public transport 05-May-2026

Summary: We will not investigate Mr X’s complaint. This is because it concerns liability for an injury sustained on public transport, which the courts are better suited to determine