Greater Manchester Combined Authority (26 010 120)

Statement Closed after initial enquiries Public transport 04-Aug-2026

Summary: We cannot investigate this complaint about a transport company’s refusal to award X with a concessionary travel pass. The transport company is not a body who’s actions we can investigate. Nor can we consider a complaint about the Authority’s role, because the transport company was not performing an administrative function of the Authority.

London Borough of Southwark (25 030 100)

Statement Closed after initial enquiries Public transport 28-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of, and decision to refuse, his application for a Disabled Person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Buckinghamshire Council (25 027 587)

Statement Closed after initial enquiries Public transport 27-Jul-2026

Summary: We will not investigate Miss X’s complaint, on behalf of Mrs Y, about the Council’s decision to withdraw a bus route. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Harrow (25 026 177)

Statement Closed after initial enquiries Public transport 23-Jul-2026

Summary: We will not investigate Mr X’s complaint that the Council ignored a letter from his social worker and threatened to cancel his Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Transport for London (26 001 888)

Statement Closed after initial enquiries Public transport 23-Jul-2026

Summary: We will not investigate this complaint about a penalty fare issued by Transport for London. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it now.

West Midlands Combined Authority (26 001 035)

Statement Closed after initial enquiries Public transport 22-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Authority’s decision to no longer provide her father, Mr Y with bus on demand services. There is not enough evidence of fault in the Authority’s handling to justify our involvement. We also cannot achieve the outcome Ms X wants.

Cheshire East Council (26 007 983)

Statement Closed after initial enquiries Public transport 21-Jul-2026

Summary: We will not investigate this complaint about public transport provision. Any injustice Mr X has experienced is not significant enough to justify our involvement, and we could not add to the investigation the Council has already carried out.

Transport for London (25 030 666)

Statement Closed after initial enquiries Public transport 20-Jul-2026

Summary: We will not investigate this complaint about a Penalty Fare for a bus journey. This is because the case has already been considered by the Independent Appeal Panel and we are unlikely to find fault with the appeal process.

Transport for London (25 030 914)

Statement Closed after initial enquiries Public transport 19-Jul-2026

Summary: We will not investigate this complaint about the noise Miss X hears from a nearby tram station. This is because an investigation would be unlikely to find fault with TfL’s actions.

Milton Keynes Council (25 030 649)

Statement Closed after initial enquiries Public transport 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s delay providing Mr X with a bus pass because there is not enough evidence of fault.