London Borough of Haringey (24 020 955)

Statement Upheld Parking and other penalties 03-Feb-2026

Summary: Mr X complained the Council and its enforcement agents charged him fees they should not have done when his vehicle was removed due to unpaid Penalty Charge Notices. We found fault because Mr X paid two enforcement fees when he should only have been charged for this once. This caused Mr X avoidable distress and frustration. To remedy this injustice, the Council will apologise, refund the fee and issue a reminder to relevant staff and its third-party enforcement agents.

Thurrock Council (25 014 410)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about the conduct of enforcement agents recovering parking penalties on its behalf. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Barking & Dagenham (25 014 851)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and then the London Tribunals.

London Borough of Lambeth (25 015 685)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice payment because it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and the London Tribunals about the matter.

London Borough of Wandsworth (25 022 672)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X had the right to appeal against it to the independent tribunal. We will not investigate the Council’s administration of its permit system as it is unlikely we will find fault by it in this regard.

London Borough of Barking & Dagenham (25 025 333)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed against it to the independent tribunal. How the Council has dealt with other motorists does not directly cause Mr X a personal injustice and so we will not investigate this aspect of the complaint.

Birmingham City Council (25 014 241)

Statement Closed after initial enquiries Parking and other penalties 02-Feb-2026

Summary: We will not investigate this complaint about the Council’s enforcement of an unpaid penalty charge notice. This is because there is not enough evidence of fault by the Council and it is unlikely investigation would achieve any worthwhile outcome for Mr X.

London Borough of Croydon (25 018 354)

Statement Upheld Parking and other penalties 02-Feb-2026

Summary: We will not investigate this complaint about the Council’s escalation of a penalty charge notice. This is because the Council has accepted it was at fault and taken suitable steps to remedy the injustice caused to Mrs X.

London Borough of Redbridge (25 019 870)

Statement Closed after initial enquiries Parking and other penalties 02-Feb-2026

Summary: We will not investigate an inaccuracy in the Council’s letter about a parking penalty charge. This is mainly because Mr X has used his right to appeal to a tribunal.

London Borough of Redbridge (25 025 194)

Statement Closed after initial enquiries Parking and other penalties 02-Feb-2026

Summary: We cannot investigate this complaint about a moving traffic penalty charge notice as Mr X appealed against it to the independent tribunal and the matter is now no longer within our remit. Any fault by the Council in dealing with Mr X’s subsequent complaint did not cause him a level of injustice that would warrant our further involvement.