Medway Council (25 011 170)

Statement Closed after initial enquiries Parking and other penalties 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council sending a Penalty Charge Notice to his previous address, and it did not take his vulnerabilities into account. This is because he has already appealed to the Traffic Enforcement Centre for the Penalty Charge Notice. The Council has already written to Mr X to accept that it did not contact him after he disclosed his disability. It has apologised and taken steps to improve its process. I consider this to be a satisfactory remedy to this part of the complaint.

Kent County Council (25 011 014)

Statement Closed after initial enquiries Parking and other penalties 19-Dec-2025

Summary: We will not investigate this complaint about a dropped kerb request because there is not enough evidence of fault to justify investigating.

Royal Borough of Kensington & Chelsea (25 011 646)

Statement Closed after initial enquiries Parking and other penalties 19-Dec-2025

Summary: We will not investigate Mr X’s late complaint that the Council mishandled his challenge against a Penalty Charge Notice (PCN) and related enforcement action. It is reasonable to expect Mr X to appeal to the Traffic Enforcement Centre and the London Tribunals.

London Borough of Havering (25 010 988)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025

Summary: We will not investigate this complaint about a dropped kerb. This is because there is not enough evidence of fault to justify investigation.

London Borough of Waltham Forest (25 011 002)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025

Summary: We will not investigate Miss X’s complaint about how the Council managed her planning application for a dropped kerb request on her property. This is because the complaint is late and there are no good reasons why Miss X did not complain sooner.

King's Lynn & West Norfolk Council (25 012 166)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.

London Borough of Harrow (25 012 730)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025

Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice and the integrity of the Council’s parking enforcement agents. This is because it is reasonable to expect him to have appealed the Penalty Charge Notice using the appeal process available. The second part of his complaint is premature because the Council has invited Mr X to use its complaints process and it is reasonable to expect Mr X to do this before coming to us.

Royal Borough of Kensington & Chelsea (25 020 200)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding the conduct of enforcement wardens he witnessed. This is because an investigation would not lead to a different outcome for Mr X.

Transport for London (25 021 042)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025

Summary: We will not investigate Mr B’s complaint that the extended Ultra Low Emission Zone is unfair to motorists like him. This is because an investigation would not achieve the outcome Mr B seeks.

London Borough of Tower Hamlets (25 011 989)

Statement Closed after initial enquiries Parking and other penalties 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to remind Mr X that his residents permit was due to expire resulting in him being issued with a penalty charge notice. This is because there is no worthwhile outcome achievable if we investigated.