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Parking and other penalties

Recent statements in this category are shown below:

  • Cambridge City Council (22 001 705)

    Statement Upheld Parking and other penalties 10-May-2022

    Summary: We will not investigate this complaint about a lost ticket fee Ms C was required to pay at a Council car park. This is because the Council has agreed to issue a refund to Ms C.

  • Stoke-on-Trent City Council (21 009 422)

    Statement Upheld Parking and other penalties 04-May-2022

    Summary: Mr X complains about how the Council handled his Penalty Charge Notice. The Ombudsman did not find fault in the way the Council followed the procedure set out in the Notice. However, we did find the Council at fault for having a separate policy which it does not consistently apply. The Council agreed to reopen Mr X's case and provide him with information about its policy to enable him to make an informed decision.

  • London Borough of Croydon (21 008 284)

    Statement Upheld Parking and other penalties 03-May-2022

    Summary: Mr X alleges attempted fraud by misrepresentation by an enforcement agent appointed by the Council to enforce an unpaid penalty charge. There was fault because the agent did not provide a warrant during a visit to Mr X's home. The fault did not cause an injustice that warrants further pursuit of the complaint by, or a remedy from, the Ombudsman.

  • London Borough of Newham (21 008 274)

    Statement Upheld Parking and other penalties 28-Apr-2022

    Summary: Ms X complained the Council delayed installing a disabled parking bay near her property. The Council has already admitted to delays but stated they occurred because work stopped during the COVID-19 pandemic, causing a significant backlog. Under these circumstances, we do not find fault. The Council's failure to explain on its website that it can exercise discretion when determining disabled parking bay applications is fault. It has agreed to amend its website to make this clear.

  • Bournemouth, Christchurch and Poole Council (21 009 657)

    Statement Not upheld Parking and other penalties 25-Apr-2022

    Summary: Ms X says a council officer made a dishonest submission to the Ombudsman when responding to a previous complaint she made to the Ombudsman and the Council failed to carry out a review of parking arrangements at a football club before the start of the 2021 football season. This complaint was closed because there is no worthwhile outcome achievable through pursuit of this complaint by the Ombudsman.

  • Southampton City Council (21 005 967)

    Statement Upheld Parking and other penalties 20-Apr-2022

    Summary: Mr X complained about the Council's handling of his parking permit application. We have found fault by the Council in failing to provide open, clear and accurate information about its existing parking policy and how it was applied, causing Mr X injustice. The Council has agreed to remedy this by apologising and making a payment to reflect his time and trouble. It has also agreed to issue Mr X with the visitors permit he requested as a goodwill gesture.

  • Lancashire County Council (21 009 362)

    Statement Upheld Parking and other penalties 20-Apr-2022

    Summary: This complaint is about the enforcement action, enforcement fees and the complaint handling. We find fault with some enforcement actions taken on behalf of the Council to recover an unpaid Parking Charge Notice (PCN) and how the Council and the Enforcement Agents dealt with Mx Y's complaint. We do not find fault in charging the recovery and enforcement fees.

  • Transport for London (21 018 904)

    Statement Upheld Parking and other penalties 18-Apr-2022

    Summary: We will not investigate Mr X's complaint about Transport for London's handling of his appeals. This is because Transport for London has provided a suitable remedy for the injustice Mr X claims.

  • Devon County Council (21 012 048)

    Statement Not upheld Parking and other penalties 12-Apr-2022

    Summary: We have ended our investigation into Mr X's complaint about an area of unrestricted parking in the village where he lives. This is because part of the complaint is late and there are no good reasons why the late complaint rule should not apply. We are also unlikely to find evidence of fault by the Council in how it considered Mr X's more recent complaint.

  • Brighton & Hove City Council (21 006 185)

    Statement Not upheld Parking and other penalties 04-Apr-2022

    Summary: Mr X complained about the issuing of a parking charge notice. He says it should not have been issued because the land he parked on was public highway and not private land owned by the Council. There is no evidence of fault in respect of the action taken on behalf of the Council regarding the issuing of the parking charge notice. The Council's powers only extend to enforcement against the driver and because it could not establish who was driving in this case, it cancelled the charge.