Overview:

Summary

We have found Transport for London’s (TfL) operation of its vehicle scrappage schemes failed to: be open, accountable and transparent about its process for handling applications to these schemes; and follow a proper process for making, and publicising, changes to the schemes’ terms and conditions and their operation. This has caused uncertainty and misled the public about the way it administers and determines applications to these schemes.

Finding

Fault found causing injustice and recommendations made.

Recommendations

TfL must consider the report and confirm within three months the action it has taken or proposes to take. Its senior governance board should review the report and we will require evidence of this. (Local Government Act 1974, section 31(2), as amended)

In addition to the requirements set out above, within 3 months TfL should review its processes to ensure:

• there is a formal documented process for determining and approving any changes to the terms and conditions of its scrappage and any similar future schemes; and

• it promptly publishes any changes to such schemes on its website so that members of the public are appropriately informed of the changes and of when they will come into force.

TfL should provide us with evidence of the review and the changes it makes as a result of it.

TfL has accepted these recommendations.

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