Decision search
Your search has 53192 results
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London Borough of Richmond upon Thames (25 002 189)
Statement Closed after initial enquiries Homelessness 04-Aug-2025
Summary: We will not investigate this complaint about inadequate homelessness support because most of the complaint is late and because there is insufficient evidence of fault by the Council.
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Sanctuary Care Limited (25 002 305)
Statement Closed after initial enquiries Residential care 04-Aug-2025
Summary: We will not investigate Mrs X’s complaint, made on behalf of Mrs Y, about how care home staff dealt with the loss of Mrs Y’s jewellery and changed her carer. Investigation of the jewellery matter would not add to the investigations by the Care Provider and the police nor lead to a different outcome. There is insufficient significant injustice caused by the Care Provider not reporting the jewellery loss to police to warrant us investigating. There is not enough evidence the changes to Mrs Y’s carer, or how the Care Provider changed the carer, caused sufficient significant injustice to warrant investigation.
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Newcastle upon Tyne City Council (25 002 376)
Statement Closed after initial enquiries Leisure and culture 04-Aug-2025
Summary: We will not investigate Ms X’s complaint about the allotment association committee or the Council’s oversight of the committee’s complaints handling. This is because there is insufficient evidence of fault to justify our involvement and, in any case, further investigation is unlikely to lead to a different outcome.
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Essex County Council (25 002 537)
Statement Upheld Special educational needs 04-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Redbridge (25 002 680)
Statement Upheld Other 04-Aug-2025
Summary: We have upheld Ms X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.
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West Lindsey District Council (25 004 473)
Statement Closed after initial enquiries Council tax 04-Aug-2025
Summary: We will not investigate this complaint about historic council tax arrears because there is insufficient evidence of fault by the Council.
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London Borough of Barnet (25 004 625)
Statement Closed after initial enquiries Highway repair and maintenance 04-Aug-2025
Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mr Y to use his right to go to court about the matter.
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Coventry City Council (25 004 840)
Statement Closed after initial enquiries Other 04-Aug-2025
Summary: We will not investigate this complaint about the Council sharing information with the police. There is not enough evidence of fault to warrant investigation.
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Brighton & Hove City Council (25 005 587)
Statement Closed after initial enquiries Council tax 04-Aug-2025
Summary: We will not investigate this complaint about Council tax liability as there is a right of appeal to a Valuation Tribunal.
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Wakefield City Council (25 005 929)
Statement Closed after initial enquiries Child protection 04-Aug-2025
Summary: We cannot investigate this complaint about a social worker sharing information with a family support worker relating to Miss X’s contact with her children. The law prevents us from investigating anything that is or has been the subject to the conduct of court proceedings.