Decision search
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Sandwell Metropolitan Borough Council (24 010 034)
Statement Closed after initial enquiries Special educational needs 04-Aug-2025
Summary: We will not investigate Mr X’s complaint after a school said it could no longer meet his child’s needs. This is because the complaint is made late. I will not investigate the Council’s decision to name a new school and the provision in place following this decision. This is because it is reasonable for Mr X to have used his right of appeal to a tribunal.
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Shropshire Council (24 011 151)
Statement Not upheld Charging 04-Aug-2025
Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.
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Halton Borough Council (24 011 513)
Statement Upheld Drainage 04-Aug-2025
Summary: Mrs X complained the Council failed to carry out drainage works on land near her property and failed to provide updates. The Council has started further drainage works but these have taken longer than the 14 days indicated and are still not complete causing frustrating as Mrs X’s garden is subject to regular flooding making it unusable. There is fault in the Council failing to communicate with Mrs X and provide regular updates as well as failing to provide information about how to make an insurance claim. A remedy including a symbolic payment is agreed.
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Lancashire County Council (24 012 735)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Mrs X complained about delay in the annual review process for her daughter’s Education Health and Care Plan. We found the Council’s delay was fault. The Council agreed to apologise and make a symbolic payment to acknowledge the distress caused to Mrs X and her daughter and the additional frustration caused by the delayed right of appeal.
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Westminster City Council (24 014 031)
Statement Upheld Homelessness 04-Aug-2025
Summary: Ms X complained about the Council’s actions in relation to her homelessness application between 2021 and 2024, and about terminology it used to describe child sexual abuse. The Council delayed making decisions about Ms X’s homeless application and used inappropriate language to describe child sexual abuse which caused Ms X frustration and distress. The Council had already offered Ms X an appropriate remedy for the frustration she was caused. It will apologise to Ms X for the distress caused by the inappropriate language.
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Central Bedfordshire Council (24 014 612)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Miss Y complained about way the Council dealt with her child, Z’s Educational Health Care Plan, special educational needs provision and social care assessments and support. We have found fault by the Council in; failing to respond Miss Y’s request for a re-assessment of Z’s special educational needs, and complete the annual review, within the statutory timescales; and its communication and record keeping failures, causing injustice. We have not found fault with, or investigated the other parts of Miss Y’s complaint. The Council has agreed to remedy the injustice caused by apologising to Miss Y and making a payment to reflect the upset caused.
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London Borough of Redbridge (24 014 788)
Statement Upheld Homelessness 04-Aug-2025
Summary: Miss X complained that delays by the Council when it was dealing with her homelessness application led to her incurring court costs. There was fault by the Council. The Council has agreed to pay the courts costs to remedy the injustice caused by its delay.
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Bracknell Forest Council (24 002 890)
Statement Upheld Alternative provision 04-Aug-2025
Summary: The Council took too long to issue an Education, Health and Care Plan for Mrs X’s daughter following an annual review in February 2024. She also complained her daughter was not provided with a suitable education during the period she was unable to attend school from November 2023. We found no fault. We found there were faults with the Council’s handling of the school phase transfer review, record keeping and failure to consult with Mrs X’s preferred school. The Council agreed to apologise, make a payment to Mrs X and S and review progress on improving its practice.
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Bracknell Forest Council (24 005 661)
Statement Upheld Other 04-Aug-2025
Summary: Mrs X complained about the Council’s handling of her daughter, S’s, Education, Health and Care Plan, school attendance and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Mrs X between November 2023 and January 2024. We found no other fault.
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Bolton Metropolitan Borough Council (24 006 779)
Statement Not upheld Homelessness 04-Aug-2025
Summary: Ms X complained the Council failed to take appropriate action when she and her partner presented as homeless in July 2023. We find no fault in the failure to provide interim accommodation in July 2023. The Council decided Ms X was not in priority need until more detailed information was provided in August which prompted it to change its view.