Decision search
Your search has 53192 results
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Royal Borough of Kensington & Chelsea (24 013 003)
Statement Upheld Homelessness 03-Aug-2025
Summary: Ms X complains about the way the Council handled her homelessness application. We find fault with the Council for delay and poor communication. We have recommended a payment to Ms X for the frustration and distress caused and service improvements to ensure it does not reoccur.
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Bath and North East Somerset Council (24 014 586)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mrs X complained that the Council failed to complete an Education, Health and Care needs assessment for Y within statutory deadlines and failed to provide alternative provision while she was out of school. We find the Council at fault for delays, causing uncertainty and distress for Mrs X and Y. The Council has agreed to apologise and make a payment to recognise the injustice.
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Wirral Metropolitan Borough Council (24 015 473)
Statement Not upheld Special educational needs 03-Aug-2025
Summary: Miss X complained that the Council failed to secure provision listed in Y’s Education, Health and Care Plan between September 2023 and November 2024. We do not find the Council at fault.
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London Borough of Enfield (23 011 272)
Statement Upheld Allocations 03-Aug-2025
Summary: Miss X complained about the Council’s actions in relation to her housing. We found fault because the Council failed to consider aspects of Miss X’s case in a timely or adequate manner. It also failed to investigate her complaints within the timeframe it should. This caused Miss X avoidable distress and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Miss X, and issue reminders and share guidance with relevant officers.
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London Borough of Bromley (24 016 240)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mrs X complained that the Council failed to secure the provision set out in Mr Y’s Education, Health and Care Plan and failed to review the plan within statutory time limits. We find the Council at fault for not securing all the provision and for delays in completing a review of the plan. The Council has agreed to apologise and make a payment to recognise the injustice.
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London Borough of Lewisham (24 016 684)
Statement Closed after initial enquiries Special educational needs 03-Aug-2025
Summary: We cannot investigate Ms M’s complaint about her son’s education because Ms M has appealed to the SEND Tribunal about the same matter.
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London Borough of Haringey (24 016 821)
Statement Upheld Assessment and care plan 03-Aug-2025
Summary: Ms X complained the Council failed to properly assess her care needs and to provide support to meet those needs. The Council was at fault. It has failed to assess Ms X’s needs and its communication with Ms X was poor. It has agreed to apologise and make a payment to Ms X to acknowledge the frustration and uncertainty caused and to reassess her care needs
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London Borough of Harrow (24 017 004)
Statement Closed after initial enquiries Antisocial behaviour 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about antisocial behaviour and environmental concerns in his area. Part of the complaint is late. There is insufficient evidence of fault in the Council’s recent actions to warrant an investigation.
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Milton Keynes Council (24 017 157)
Statement Closed after initial enquiries Trees 03-Aug-2025
Summary: We will not investigate this complaint about the Council not taking enough action to control the growth of highway trees and their alleged effect on the complainant’s home and a nearby footway. We have no power to investigate a decision when there is not enough evidence it was affected by procedural fault, and we could not achieve more than the Council has already done or offered. It would also be reasonable for the complainant to take any unresolved dispute about the Council’s common law duties or evidence about the effect of the trees to court as they are not matters of administration for the Ombudsman to consider.
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Shropshire Council (24 017 961)
Statement Upheld Charging 03-Aug-2025
Summary: Mr X complained the Council is chasing him for a balance owed for his late father’s care home fees. Mr X says his late father’s care home owes him a balance of a similar amount because of duplicated fees. The Council failed to ensure suitable correspondence was sent to Mr X about who to pay care home fees to following it taking over funding for his father’s care. The Council agreed to reclaim any balance owed from the care home as the credit owed to Mr X’s father’s estate by the care home exceeds the balance owed by Mr X’s father to the Council. The Council also agreed to refund any payments Mr X made in 2025 to the Council as part of the repayment arrangement.