Decision search
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Basildon Borough Council (25 000 506)
Statement Upheld Homelessness 12-Dec-2025
Summary: The Council was at fault for failing to house Miss X in suitable accommodation after she became homeless. It later moved Miss X but failed to properly consider if that new accommodation was suitable for her and delayed carrying out a review of one of its decisions. The Council’s faults caused Miss X distress, uncertainty and frustration. To remedy her injustice, the Council will apologise and make a symbolic payment. It will also consider what steps it should take to prevent delays in carrying out homelessness reviews in future.
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Kent County Council (25 002 402)
Statement Not upheld School admissions 12-Dec-2025
Summary: There was no fault in how the Council considered a request for reasonable adjustments for Mr X’s child when they sat the grammar test exam. There was also no fault in how the independent appeal panel considered Mr X’s appeal of the decision not to award his child a school place.
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Plymouth City Council (25 002 447)
Statement Upheld Special educational needs 12-Dec-2025
Summary: Mrs X complained the Council delayed completing an annual review, failed to ensure her son received full-time education and failed to respond to her communications and complaint. The Council delayed completing the annual review, failed to consider the level of education available to Mrs X’s son, delayed responding to her complaint and failed to address the concerns she raised. That caused Mrs X distress, delayed her appeal rights and caused her some uncertainty. An apology, payment to Mrs X and guidance to officers is satisfactory remedy.
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Statement Upheld Residential care 12-Dec-2025
Summary: The Care Provider was at fault for not maintaining Y’s personal hygiene and for delaying its response to Mr X’s concerns about the matter. The Care Provider further failed to keep adequate records about the issue. It also failed to record how it assessed Y’s capacity when obtaining consent to use Y’s photograph for promotional purposes. The Care Provider agreed to apologise to Y to acknowledge the injustice these faults caused. It agreed to also carry out service improvements to improve its record keeping. There was no fault in the Care Provider’s accounting system or how it invoiced Y’s care fees.
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Surrey County Council (25 003 726)
Statement Not upheld Alternative provision 12-Dec-2025
Summary: Ms X complained the Council failed to provide her child with suitable, alternative education when her child was out of school for two years. In recognition of the injustice caused, the Council has paid Ms X a symbolic financial remedy and there are already service improvements underway at this Council. We therefore decided to discontinue this investigation, as further investigation would not lead to a worthwhile or different outcome.
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Surrey County Council (25 004 841)
Statement Upheld Special educational needs 12-Dec-2025
Summary: Mrs X complained the Council failed to provide her child with the Occupational Therapy provision specified in their Education, Health and Care Plan. We find the Council at fault, causing a loss of provision. The Council has apologised and offered a suitable payment to Mrs X, which is a satisfactory remedy for the injustice caused.
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London Fire Commissioner (25 005 008)
Statement Not upheld Other 12-Dec-2025
Summary: There was no fault in the way London Fire Brigade considered evidence submitted by the complainant, that the fire risk assessment for his building was flawed, or in its decision no further action was required. We have therefore completed our investigation.
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Brighton & Hove City Council (25 005 263)
Statement Upheld Special educational needs 12-Dec-2025
Summary: We cannot investigate Ms X’s complaint about her son being out of school, because she could have taken (or can take) her dispute about the school to the SEND Tribunal (and our role cannot overlap that of the Tribunal). However, the Council was at fault for a delay in reviewing Y’s special educational needs support, and for a partial failure to deliver that support. It has agreed to apologise to
Ms X and Y, and will make a symbolic payment to recognise Ms X’s injustice. -
London Borough of Haringey (25 010 354)
Statement Closed after initial enquiries Other 12-Dec-2025
Summary: We will not investigate this complaint about what happened in a school because we have no power to do so. We will also not investigate the Council’s decision not to investigate the school because it is unlikely we would find fault and we are unable to achieve Ms X’s desired outcomes.
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Hartlepool Borough Council (25 010 533)
Statement Closed after initial enquiries Child protection 12-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her grandchildren. The law prevents us from investigating anything that has or is the subject of court proceedings. It is reasonable for Miss X to return to court if she believes court ordered contact arrangements are not being followed.