Decision search
Your search has 53192 results
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Ipswich Borough Council (25 003 272)
Statement Closed after initial enquiries Antisocial behaviour 04-Aug-2025
Summary: We will not investigate this complaint about not relocating a neighbour who has exhibited criminal behaviour. This is because we have no remit to consider the Council’s action in connection with its management of its social housing.
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Kirklees Metropolitan Borough Council (25 003 658)
Statement Closed after initial enquiries Leisure and culture 04-Aug-2025
Summary: We will not investigate this complaint about leisure facilities membership fees. It is reasonable to expect Mr X to take the matter to court.
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Sefton Metropolitan Borough Council (25 003 693)
Statement Closed after initial enquiries Child protection 04-Aug-2025
Summary: We will not investigate this late complaint about the Council’s investigation into child protection concerns. There is not a good reason for the delay in Miss X bringing the matter to the Ombudsman. We could not achieve a meaningful outcome in any event.
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Ashford Borough Council (25 003 988)
Statement Closed after initial enquiries Allocations 04-Aug-2025
Summary: We will not investigate this complaint about how the Council has managed Miss X’s housing application. This is because there is not significant enough injustice.
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Royal Borough of Kensington & Chelsea (25 003 998)
Statement Closed after initial enquiries Parking and other penalties 04-Aug-2025
Summary: We cannot investigate Mr X’s complaint about Penalty Charge Notices he received. This is because he could have followed the statutory process and appealed to the tribunal.
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Wokingham Borough Council (25 004 204)
Statement Closed after initial enquiries Highway repair and maintenance 04-Aug-2025
Summary: We will not investigate this complaint about damage to Mr X’s car caused by a highway defect because the Council’s payment of the claim is a sufficient remedy and it is unlikely that further investigation would achieve significantly more for Mr X.
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City of Doncaster Council (25 004 453)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.
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Cumberland Council (24 013 405)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mr X complained that the Council failed to provide alternative education to his daughter when she was unable to attend school, and the Council delayed in issuing a final Education, Health and Care plan. We find fault causing a loss of education for Mr X’s daughter, and avoidable distress and frustration for the parents. The Council has agreed symbolic payments for the loss of education and avoidable distress, and it will review its alternative education policy and practice and ensure Education, Health and Care plans are issued on time. Therefore, we are closing the complaint.
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West Sussex County Council (24 011 060)
Statement Upheld Special educational needs 03-Aug-2025
Summary: Mr X complained his child Y did not receive educational provision from April 2023. Most of Mr X’s complaint is outside our remit because there was a right of appeal to the SEND Tribunal against the school placement the Council named on Y’s Education, Health and Care Plan of July 2023. School A offered to provide individual tuition at an off-site building in April 2023, which Mr X refused. So we did not uphold the complaint about a lack of education for Y. There was a two-week delay in amending Y’s Plan after an emergency annual review meeting. This was fault, but it did not cause significant injustice.
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Wakefield City Council (24 012 296)
Statement Upheld Alternative provision 03-Aug-2025
Summary: Miss X complained the Council failed to ensure her child D received suitable alternative education when out of school and delayed in reviewing their Education, Health, and Care Plan. There was no fault in how the Council considered its duty to provide alternative education. However, it did delay a review of D’s Education, Health, and Care Plan which caused Miss X distress. Miss X also complained the Council ended D’s Child in Need Plan when she felt the family still needed support. There is not enough evidence of fault to justify the Ombudsman investigating this issue further. However, the Council was at fault because it failed to consider Miss X’s complaint about this via the statutory complaints procedure for children’s social care services, which caused Miss X avoidable time and trouble. The Council agreed to apologise, pay a financial remedy, and issue reminders to its staff.