Decision search
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London Borough of Lewisham (24 008 982)
Statement Upheld Special educational needs 08-May-2025
Summary: Miss C complained that, after her son’s laptop broke, the Council refused to fund another one, despite the fact he did not have any other way to receive his online tutoring. The Council did not respond to her contacts and delayed arranging a school placement. We uphold the complaint, due to the Council not responding to Miss C’s contacts and delaying its consultation with schools. Miss C and her son experienced avoidable distress and her son missed education. The Council has agreed to our recommendations to remedy this injustice and to carry out a review.
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Surrey County Council (24 009 517)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms X complained the Council delayed issuing the amended Education, Health and Care Plan following a tribunal decision in May 2023. The amended plan was provided 31 weeks late and the required provision was not put in place until May 2024 and then not all of it. This resulted in Ms X’s son missing out on suitable education and caused distress to them both. A financial remedy for the distress and lost education provision is agreed.
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Reading Borough Council (24 009 593)
Statement Upheld Special educational needs 08-May-2025
Summary: Mr K complained that the Council failed to ensure it had suitable childcare provision available for his son (X) which met his needs. He also said it caused delays in the Education, Health and Care needs assessment process. We found the Council at fault for causing delays in the needs assessment process and it caused a service failure due to the lack of available childcare provision for children with disabilities. The Council will apologise and make payment to Mr K to acknowledge the injustice he and X experienced as a result.
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Statement Upheld Special educational needs 08-May-2025
Summary: We have found fault with the Council for failing to consider its duties under Section 19 of the Education Act. It did not arrange alternative provision for Miss X’s son when he was unable to attend school. He missed out on nearly a year of education and special educational need provision. The Council agreed to remedy this injustice.
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East Riding of Yorkshire Council (24 011 493)
Statement Upheld Special educational needs 08-May-2025
Summary: Mrs D complained on behalf of her daughter that, due to a lack of home to school transport, the Council failed to secure the special educational needs provision set out in her education, health and care plan. The Council has accepted fault. It has agreed to make payments to Miss B and Mrs D to remedy the injustice caused.
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Hertfordshire County Council (24 012 377)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms X complained about the Council failing to provide suitable provision for her child from their Education, Health and Care Plan. We found fault with the Council failing to provide suitable educational provision and for poor handling of her contacts and complaint. The Council agreed to make payments to Ms X to address her child’s missed educational provision and agreed to ensure an Educational Psychologist creates a suitable programme to be delivered by a tutor.
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Milton Keynes Council (24 012 832)
Statement Upheld Homelessness 08-May-2025
Summary: Ms D complained the Council had placed her family in unsuitable interim and temporary accommodation. Based on current evidence I have upheld the complaint and the Council has agreed to pay financial redress to Ms D to recognise the time her family had to spend in unsuitable accommodation.
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Staffordshire County Council (24 014 773)
Statement Upheld Special educational needs 08-May-2025
Summary: Mrs X complained the Council wrongly refused her request for direct payments and delayed responding to her review request. Mrs X says this caused her child to miss out on provision and caused emotional distress which impacted their physical health. The Ombudsman finds no fault with the Council’s decision making. The Ombudsman finds fault with the Council’s delay responding to Mrs X’s review request. The Council will apologise to Mrs X and her child.
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West Northamptonshire Council (24 014 931)
Statement Upheld Alternative provision 08-May-2025
Summary: Mrs X complained the Council failed to provide her child, Y with an education in line with their Education, Health and Care (EHC) Plan between May 2024 and January 2025 after Y was permanently excluded from school. She also complained about a delay in holding an annual review of Y’s EHC Plan. The Council was at fault. It failed to provide Y with any education while they were out of school and has delayed holding the annual review, to date, by four months. The Council agreed to make payments to recognise Y’s loss of education and for the distress and uncertainty caused to Mrs X. It will also arrange Y’s annual review without further delay.
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Arun District Council (24 015 022)
Statement Upheld Private housing 08-May-2025
Summary: Mr X complained that the Council is withholding part of the mandatory Disabled Facilities Grant for his daughter and refused to provide a discretionary top-up grant. We find no evidence of fault in the Council’s decision making, but we do find fault in the Council’s lack of joined-up working with the county council. The Council has agreed to apologise to Mr X and improve its services.