Decision search
Your search has 53110 results
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Worcestershire Regulatory Services (24 011 258)
Statement Closed after initial enquiries Noise 11-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue. This is because there is insufficient evidence of fault.
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Shropshire Council (24 011 876)
Statement Upheld Special educational needs 11-May-2025
Summary: Mrs X complained the Council delayed reviewing her child’s Education, Health and Care Plan and failed to provide the Speech and Language Therapist provision from her child’s plan. Mrs X also complained the Council delayed handling her complaint. We found fault with the Council for all aspects of Mrs X’s complaint. The Council agreed to pay Mrs X £2,700 for the quantifiable loss of the Speech and Language Therapist reviews, £300 for the distress and uncertainty caused through delays in reviewing her child’s Education, Health and Care Plan and £100 for the frustration and inconvenience caused through the complaint handling delays.
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London Borough of Newham (24 014 554)
Statement Not upheld Homelessness 11-May-2025
Summary: Mr X complained the Council failed to provide him with interim accommodation when he was evicted without notice. There was no fault in the Council’s actions.
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London Borough of Lambeth (24 015 017)
Statement Upheld Allocations 11-May-2025
Summary: Ms X complained that the Council was at fault in the way it dealt with her housing register application and awarded her medical priority banding causing distress and uncertainty. We have found no evidence of fault in the way the Council considered awarding Ms X medical banding. But it delayed carrying out a review of the medical assessment causing distress and uncertainty to Ms X, so we have recommended a suitable remedy for the injustice caused.
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City of Bradford Metropolitan District Council (24 017 229)
Statement Closed after initial enquiries Charging 11-May-2025
Summary: We will not investigate this complaint about the Council’s handling of a discretionary property disregard application. There is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Newham (24 018 988)
Statement Closed after initial enquiries Allocations 11-May-2025
Summary: We will not investigate this complaint about the Council changing temporary accommodation locations for a homeless applicant over the past 7 years. There is insufficient evidence of fault which would warrant an investigation.
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South Gloucestershire Council (24 019 136)
Statement Closed after initial enquiries Allocations 11-May-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his housing application. This is because the Council has apologised for any faults identified and taken corrective action. further investigation would not lead to a different outcome.
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Wirral Metropolitan Borough Council (23 017 549)
Statement Upheld Friends and family carers 11-May-2025
Summary: Mr and Mrs X complained the Council failed to respond to their contacts about caring for young family members when they were taken into care. They also complained about contact arrangements. We found there was some fault in communication and responsiveness. This caused upset and frustration. However, it did not lead to the children being placed with foster carers when this would not have otherwise been the case.
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Hampshire County Council (24 006 219)
Statement Upheld Special educational needs 11-May-2025
Summary: Mrs X complained the Council delayed issuing an education, health and care plan, did not get or consider important information, failed to provide alternative education, and handled her complaint poorly. She said this caused distress and anxiety, and meant her child lost out on education. We find the Council at fault and this caused injustice. The Council has agreed to apologise, make a payment to Mrs X, and improve its service.
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Central Bedfordshire Council (24 019 618)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Mr X’s complaint about children services’ actions as the assessment and tests he wanted could have been ordered by a Court during the proceedings he was involved in.