Decision search
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Walsall Metropolitan Borough Council (24 022 462)
Statement Closed after initial enquiries Council tax 11-May-2025
Summary: We will not investigate this complaint about the way the Council processed changes to the complainant’s council tax. This is because there is insufficient evidence of fault causing injustice. We will not investigate the complaint about an alleged data breach because the complainant can contact the Information Commissioner.
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London Fire Commissioner (24 023 061)
Statement Closed after initial enquiries Leisure and culture 11-May-2025
Summary: We will not investigate this complaint about the outcome of the Fire Service’s risk assessment. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Parking and other penalties 11-May-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the complainant could have followed the statutory process and appealed to the tribunal.
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Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Miss X’s complaint that a Council officer made inappropriate comments. This is because there is not enough evidence of fault in the Council’s refusal to investigate while court proceedings are ongoing.
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Exeter City Council (25 000 903)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to submit his questions to a Council meeting. There is no significant injustice, and we cannot achieve the outcome he is looking for.
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Surrey County Council (25 002 139)
Statement Closed after initial enquiries Highway repair and maintenance 11-May-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged due to the Council’s failure to repair a dangerous pothole. This is because it is reasonable for Mrs B to take the Council to court.
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London Borough of Southwark (24 021 375)
Statement Closed after initial enquiries Looked after children 09-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to regard the complainant as a kinship carer and her granddaughter as a looked-after child. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Walsall Metropolitan Borough Council (24 021 403)
Statement Closed after initial enquiries Special educational needs 09-May-2025
Summary: We cannot investigate this complaint about the Council’s decision not to issue an Education Health and Care Plan. The complainant used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability). This places the matter outside the Ombudsman’s jurisdiction.
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Reading Borough Council (24 021 441)
Statement Closed after initial enquiries Special educational needs 09-May-2025
Summary: We cannot investigate this complaint that the Council was at fault in specifying that the complainant’s son had a social, emotional and mental health need in his draft amended Education Health and Care plan. This is because the complaint concerns a matter which could have been considered in the course of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability), and this places it outside the Ombudsman’s jurisdiction.
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West Northamptonshire Council (24 008 740)
Statement Upheld Special educational needs 08-May-2025
Summary: Miss E complained the Council failed to provide a suitable education to her daughter for two years. The school did not follow her Education, Health and Care Plan. It delayed finalising a review of the Plan, was poor in its communications and did not provide any alternative education for times her daughter was not able to attend school. We uphold the complaint because of delay, poor communications and some lack of alternative provision. These faults have caused Miss E and her daughter distress and uncertainty. The Council has agreed to my recommended remedies.