Decision search
Your search has 53110 results
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London Borough of Hillingdon (24 019 897)
Statement Closed after initial enquiries Domiciliary care 11-May-2025
Summary: We will not investigate Miss X’s complaint about her relative's care. This is because the complaint is late and there are no good reasons to exercise our discretion and investigate.
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North Yorkshire Council (24 019 926)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Miss X’s complaint about the Council cutting the payments she received as a shared lives carer without telling her the reasons why. This is because the faults accepted did not cause any significant injustice. In addition, we are not likely to find fault as the Council is paying in line with its scheme.
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London Borough of Hackney (24 020 003)
Statement Closed after initial enquiries Homelessness 11-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s ending of its homelessness duty to Mr X in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Leeds City Council (24 020 302)
Statement Closed after initial enquiries Safeguarding 11-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to fully investigate safeguarding concerns about a relative. This is because the injustice is not sufficient to warrant an investigation, and we would not achieve significantly more than the Council has already suggested.
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Berkley Care Blenheim Limited (24 020 518)
Statement Closed after initial enquiries Residential care 11-May-2025
Summary: We will not investigate Mr X’s complaint about the late Mrs X’s respite stay at a care home in 2024 and it not allowing them to comment on an external report. It is unlikely investigation by us could add to the care provider and safeguarding investigations nor reach a different outcome. We cannot now remedy any injustice to Mrs X, and the personal injustice caused to Mr X by the matters complained of is not sufficiently significant to warrant us investigating.
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Barchester Healthcare Homes Limited (24 020 592)
Statement Closed after initial enquiries Residential care 11-May-2025
Summary: We will not investigate this complaint about adult social care during a short respite break at a care home. The Care Provider accepted some fault, apologised, offered £200, and gave staff training to improve future service. We are satisfied with its actions in response to the complaint, and it is unlikely we would achieve anything further.
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Bournemouth, Christchurch and Poole Council (24 020 701)
Statement Closed after initial enquiries Building control 11-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council.
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Wokingham Borough Council (24 020 944)
Statement Closed after initial enquiries Child protection 11-May-2025
Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s family and the Council starting child protection court proceedings.
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New Forest District Council (24 021 125)
Statement Closed after initial enquiries Planning applications 11-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a planning application. This is because the Council has not yet granted planning permission and we could not therefore say its actions caused Ms X significant injustice.
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Winchester City Council (24 021 126)
Statement Closed after initial enquiries Planning applications 11-May-2025
Summary: We will not investigate this complaint about planning enforcement. This is because the Council was acting on behalf of another body. The Council is not responsible for the issue complained about.