Decision search
Your search has 53191 results
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Hertfordshire County Council (25 003 891)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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London Borough of Lewisham (25 006 314)
Statement Upheld Other 13-Jul-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Oxfordshire County Council (25 000 156)
Statement Upheld Special educational needs 13-Jul-2025
Summary: We have upheld part of this complaint about delay in issuing Miss X’s child’s Education Health and Care Plan. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X and her child. We will not investigate part of her complaint about the content of the plan or locating a school for her child, because Miss X has a right of appeal about this and it would be reasonable to expect her to use it.
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Lincolnshire County Council (25 000 173)
Statement Closed after initial enquiries Child protection 13-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to allocate a specific social worker or the Council’s decision to maintain a child protection plan. We cannot achieve the outcome Ms X wants for part of the complaint, and there is insufficient evidence of fault in the reminder to warrant investigation.
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London Borough of Hillingdon (25 000 228)
Statement Closed after initial enquiries Homelessness 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless case. He says the Council did not assess his complaint properly as it ignored his medical evidence that showed he was in priority need. This is because it was reasonable for him to have appealed to the county court.
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Sheffield City Council (25 000 406)
Statement Closed after initial enquiries Child protection 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s actions following child protection concerns that Mr X shared with it. This is because we are satisfied with the actions the Council took and unlikely to find fault.
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Essex County Council (25 002 452)
Statement Closed after initial enquiries Public transport 13-Jul-2025
Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.
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Crawley Borough Council (25 002 824)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s Monitoring Officer. There is insufficient evidence of fault to warrant an investigation.
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Liverpool City Council (25 007 307)
Statement Closed after initial enquiries Parking and other penalties 13-Jul-2025
Summary: We will not investigate this complaint that the Council has not refunded a parking charge as agreed as this does not cause the complainant a level of injustice that would justify our further involvement.
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Nottinghamshire County Council (25 007 636)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.