Decision search
Your search has 53191 results
-
London Borough of Richmond upon Thames (24 017 819)
Statement Not upheld Other 14-Jul-2025
Summary: On behalf of an environmental trust, Ms X complained the Council terminated a lease agreement without following the correct procedures and processes. Ms X says without the lease the trust will be wound up. We have discontinued our investigation as the law says we cannot usually investigate a complaint when it is reasonable for the matter to be taken to court.
-
London Borough of Harrow (24 012 853)
Statement Not upheld Disabled children 14-Jul-2025
Summary: We have found no fault with how the Council handled Mrs X’s son’s blue badge application. It followed the correct procedure as required by the Department for Transport’s guidance.
-
Cheshire East Council (24 013 037)
Statement Closed after initial enquiries School transport 14-Jul-2025
Summary: We will not investigate this complaint about the refusal of free home-to school transport for Mrs X’s child. There is not enough evidence of fault in the way the school transport appeal panel reached its decision to warrant our further involvement. We cannot investigate the actions of a school.
-
Cheshire & Wirral Partnership NHS Foundation Trust (24 012 535b)
Statement Not upheld Mental health services 14-Jul-2025
Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.
-
Royal Borough of Kensington & Chelsea (24 015 325)
Statement Closed after initial enquiries Homelessness 14-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness application as it is late. We will not investigate the complaint about the suitability of Mr X’s accommodation as there is not enough evidence of fault to justify an investigation.
-
Community Case Management Ltd (24 023 412)
Statement Closed after initial enquiries Domiciliary care 14-Jul-2025
Summary: We will not investigate Miss X’s complaint about the care provider’s handling of concerns she raised about one of her mother’s support workers and of restrictions that were placed on her by the care provider. This is because an investigation would not lead to any worthwhile outcomes.
-
West Sussex County Council (24 010 436)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We will not investigate this complaint about the standard of care and support in the complainant’s relative’s care home. This is because the substantive matters have been to court or could reasonably have been raised with the court, plus we are unlikely to find fault with more recent complaint matters. Finally, we cannot achieve the outcome requested.
-
Surrey County Council (24 007 437)
Statement Upheld Special educational needs 14-Jul-2025
Summary: Ms X complained the Council failed to provide her son with alternative provision and the specialist provision set out in his Education Health and Care Plan when they moved to its area. She also complained it took too long to issue her son’s final Education Health and Care Plan and communicated poorly with her. We found fault by the Council on all matters. The Council agreed to apologise to Ms X and make her symbolic payment to acknowledge Y’s lost provision and the frustration and uncertainty caused to her.
-
Leicestershire County Council (25 000 462)
Statement Closed after initial enquiries Special educational needs 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council named an unsuitable college in Miss Y’s Education, Health and Care (EHC) Plan or that it failed to deliver the content of the EHC Plan to Miss Y. This is because Mrs X had a right to appeal the content of the EHC Plan to the SEND Tribunal.
-
London Borough of Newham (25 000 596)
Statement Closed after initial enquiries Private housing 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s advice to Mr X’s tenants about remaining in his rental property following a possession order being obtained. There is insufficient evidence of fault which would warrant an investigation.