Decision search
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Hampshire County Council (24 012 790)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complained the Council failed to provide her child, Z, with a suitable full-time education and the special educational needs support in their Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to secure the proper delivery of Z’s special education needs and educational provision from June 2023 to July 2024; and with its communication failures. The Council has agreed to remedy this injustice by apologising and making payments to recognise the impact on Z of the missed provision and Miss Y’s upset and worry.
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Middlesbrough Borough Council (24 013 074)
Statement Upheld Looked after children 15-Jul-2025
Summary: Mr X complained the Council failed to recognise his immigration status when he was a looked after child and failed to renew his visa before it expired. Mr X said this meant he overstayed his visa and is unable to apply for indefinite leave to remain for some years. Mr X says, as a result, he cannot afford to go to university as he will be charged as an overseas student and the delays caused significant distress. Mr X would like the Council to meet his education costs. There was fault in the way the Council did not complete the actions from the statutory complaint procedure. This frustrated Mr X. The Council has agreed to apologise, complete the actions from the statutory complaint process and provide guidance to its staff.
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Wiltshire Council (24 013 198)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained the Council failed to follow the correct process following a Tribunal order and it has failed to provide the correct support as detailed in her son’s Education, Health and Care Plan. We found the Council at fault for a delay in providing the special educational provision set out in the Education, Health and Care Plan. This caused distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Royal Borough of Greenwich (24 009 484)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to deliver suitable education or special educational needs support to her daughter while she was out of school. We have found that the Council was at fault. Although it provided adequate alternative education, it failed to find a school which could deliver her special educational needs support. This meant she did not receive some of that support for over a year, which likely affected her education and caused her distress. The Council has agreed to make symbolic payments to
Miss X and her daughter to recognise their injustice. It will also take steps to improve its service. -
West Sussex County Council (24 009 963)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained about the way the Council dealt with her son, C’s education. The Council was at fault for failing to issue the Education, Health and Care plan within statutory timeframes, delaying in completing an annual review, failing to identify a post-16 placement for C within required timeframes, failing to provide provision set out in the plan and poor communication and complaint handling. This caused C to miss provision and Mrs B and C frustration, distress and uncertainty. The Council will apologise, complete the annual review and make payments to recognise the personal injustice caused.
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London Borough of Croydon (24 010 587)
Statement Upheld Homelessness 15-Jul-2025
Summary: Ms X complained the Council provided her with unsuitable interim and temporary accommodation for a prolonged period. Ms X also complained the Council failed to properly administer her homelessness application, delayed completing a suitability review, and communicated poorly. We have found the Council acted with fault. These faults meant Ms X lived in unsuitable accommodation for a prolonged period and experienced significant avoidable distress, frustration and uncertainty. The Council has agreed to provide a written apology to Ms X and pay a symbolic financial remedy to recognise the injustice caused.
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North Yorkshire Council (24 005 096)
Statement Closed after initial enquiries Safeguarding 15-Jul-2025
Summary: We will not investigate this complaint about residential care arrangements for Mr X’s wife, or how the Council dealt with safeguarding concerns. We cannot investigate the substantive issue, because Mr X cannot bring that complaint to us. And of the safeguarding matters there is no evidence of fault and no significant injustice. In any case we cannot achieve the outcome that Mr X is seeking.
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Kent County Council (24 006 766)
Statement Not upheld Special educational needs 15-Jul-2025
Summary: Ms B complained that the Council has failed to implement the provision in her child’s Education, Health and Care plan. We did not find the Council to be at fault.
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Surrey County Council (24 002 512)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to comply with statutory timescales following a Tribunal decision and did not ensure her son, Y, received the special educational provision set out in his EHCP. We have concluded our investigation with a finding of fault by the Council. These faults caused Y to miss education and support he was entitled to, and led to significant distress and uncertainty for Miss X. The Council has agreed to our recommendations and service improvements.
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South Gloucestershire Council (23 011 696)
Statement Upheld Assessment and care plan 15-Jul-2025
Summary: There was a failure to issue a carer’s support plan for Mr X which caused him avoidable frustration and uncertainty about the outcome of his carer’s assessment. The Council will apologise and issue Mr X with a carer’s support plan.