Decision search
Your search has 53191 results
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NHS Kent & Medway ICB (24 023 310a)
Statement Closed after initial enquiries Hospital acute services 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.
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Manchester City Council (24 023 394)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to find his current address when it served him with an environment protection notice. There is not enough evidence of fault to justify an investigation.
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Devon County Council (24 023 428)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s arrangements for drainage. This is because there is no significant injustice, and we cannot achieve the outcome that Miss Y seeks.
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Devon County Council (24 023 455)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Education, Health and Care Plan delays and a lack of alternative education provision. The complaint is late, and Miss X has appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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Kent County Council (24 023 310)
Statement Closed after initial enquiries Charging 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.
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Royal Borough of Kingston upon Thames (25 000 052)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s process for appealing Penalty Charge Notices. There is insufficient evidence of fault and an investigation would not lead to a different outcome.
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Milton Keynes Council (24 019 973)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We cannot investigate Mr X’s complaint about an assessment produced by the Council’s children’s services. This is because the assessment has been considered in court.
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Brighton & Hove City Council (24 015 366)
Statement Upheld Charging 15-Jul-2025
Summary: Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.
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Royal Borough of Kensington & Chelsea (24 015 485)
Statement Upheld Homelessness 15-Jul-2025
Summary: Mr D complained the Council failed to offer homelessness advice and support and placed him in unsuitable interim accommodation. I have found evidence of fault by the Council causing Mr D to live in unsuitable accommodation for nearly six months. I have asked the Council to pay Mr D financial redress.
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Suffolk County Council (24 016 168)
Statement Not upheld School transport 15-Jul-2025
Summary: Ms X complained the Council did not properly consider the religious grounds for her appeal against its decision not to provide school transport for her children. There was no fault in the Council’s actions.