Decision search
Your search has 55017 results
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Isle of Wight Council (24 021 898)
Statement Closed after initial enquiries Planning applications 19-May-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application and related planning enforcement issues. There is insufficient evidence that any fault in the determination of the application has affected the outcome. The complainant’s concerns about the handling of the planning enforcement issues are premature, as they have not been considered under the Council’s complaints procedure.
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North Yorkshire Council (24 020 467)
Statement Closed after initial enquiries Pollution 19-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her reports of pollution. This is because there is insufficient evidence of fault causing her a significant injustice.
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Stratford-on-Avon District Council (24 021 031)
Statement Closed after initial enquiries Building control 19-May-2025
Summary: We will not investigate this complaint about the Council’s handling of Planning and Building Control matters relating to the complainant’s development. There is insufficient evidence of fault by the Council, and we are unlikely to achieve a substantively different outcome.
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Transport for London (24 021 034)
Statement Upheld Public transport 19-May-2025
Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.
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London Borough of Bromley (24 021 367)
Statement Closed after initial enquiries Traffic management 19-May-2025
Summary: We will not investigate Mrs X’s complaint about inadequate traffic management on her road. This is because there is not enough evidence of fault by the Council.
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Shropshire Council (23 015 771)
Statement Upheld Building control 18-May-2025
Summary: Mr F complained the Council carried out inadequate inspections of building work completed by his contractor and therefore failed to identify non-compliance with building regulations. We do not find the Council at fault for its inspections. However, we do find it at fault for poor complaint handling. This caused Mr F unnecessary time and trouble, which we consider an injustice. The Council agreed to apologise to Mr F. We considered this provided a fair remedy to the complaint, taking account also of an earlier commitment the Council gave not to charge Mr F for additional building inspections required.
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Newcastle upon Tyne City Council (24 008 017)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this about how the Council has carried out a financial assessment to determine the complainant’s contribution charges for care. This is there is insufficient evidence of fault by the Council to warrant investigation.
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London Borough of Hillingdon (24 008 118)
Statement Upheld Homelessness 18-May-2025
Summary: Ms X complained the Council failed to consider or make reasonable adjustments when she asked it for homelessness support. Ms X also said the Council communicated poorly and failed to offer any advice or help with her housing circumstances. We have found the Council at fault for failing to have regard for its duty to consider and make reasonable adjustments in Ms X’s case. We have also found the Council at fault for its communication and for how it managed Ms X’s homelessness approach. The Council has agreed to apologise to Ms X and pay a financial remedy in recognition of her avoidable distress, frustration and uncertainty. The Council has also agreed to provide guidance to officers and review ways it can improve its procedures.
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Durham County Council (24 009 519)
Statement Upheld Assessment and care plan 18-May-2025
Summary: Ms D complained the Council ignored her requests to discuss her mother’s (Ms M’s) return home after being told she needed to be in a care home. This caused Ms D and her mother emotional distress and potential financial distress for Ms M. The Council is at fault for poor communication and failing to proactively manage Ms M’s assessment. This has caused Ms M and Ms D distress. I have recommended a package of remedies.
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Norfolk County Council (24 010 217)
Statement Upheld Special educational needs 18-May-2025
Summary: Mrs X complained about the Council’s handling of her son, Y’s, education. There was fault in the way the Council did not pay the backdated free school meals payment it agreed to and delayed responding to the complaint. This frustrated Mrs X. The Council should apologise, make a financial payment and provide guidance to its staff.