Decision search
Your search has 55017 results
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South Gloucestershire Council (24 022 154)
Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate Mr X’s complaint about an officer’s failure to declare a conflict of interest. We cannot investigate personnel issues and it is unlikely an investigation would achieve a worthwhile outcome.
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London Borough of Redbridge (24 020 700)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the provision of suitable accommodation. This is because there is insufficient evidence of fault by the Council.
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Liverpool City Council (24 020 792)
Statement Closed after initial enquiries Charging 20-May-2025
Summary: We will not investigate this complaint about delays in the Council completing Mrs Y’s financial assessment. The Council has apologised for frustration the delay caused the family. We could not say delays caused a quantifiable financial injustice so we cannot achieve the outcome Mr X seeks. There is insufficient evidence of fault in other elements of the complaint to warrant investigation.
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London Borough of Southwark (24 020 835)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint that the Council has ignored the complainant’s request to move. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate some parts of the complaint.
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Westmorland and Furness Council (24 020 892)
Statement Closed after initial enquiries Child protection 20-May-2025
Summary: We will not investigate this complaint about the Council substantiating a safeguarding matter involving Mrs X. There is not enough evidence of fault by the Council in reaching the decision to warrant investigation.
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Salford City Council (24 021 147)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the complainant’s housing support worker because there is insufficient evidence of fault by the Council.
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Milton Keynes Council (24 021 155)
Statement Upheld Special educational needs 20-May-2025
Summary: We will not investigate Mr X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Devon County Council (24 021 239)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: We will not investigate this complaint about the Council’s decision to halve the complainant’s care package to four hours of support. There is not enough evidence of fault to justify our involvement.
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Tonbridge and Malling Borough Council (24 021 325)
Statement Closed after initial enquiries Traffic management 20-May-2025
Summary: We will not investigate Mr X’s complaint about parking restrictions. This is because we cannot achieve the outcome he seeks, and an investigation would not lead to a different outcome.
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Cheshire West & Chester Council (23 013 970)
Statement Upheld Special educational needs 19-May-2025
Summary: Miss X complained the Council failed to maintain her child, Y’s, Education, Health and Care (EHC) Plan, failed to issue an EHC Plan which met Y’s needs, failed to ensure provision was made in line with Y’s Plan and failed to provide Y with suitable education. The Council was at fault for the delay in finalising Y’s EHC Plan, delay in arranging provision after an emergency review in line with their EHC Plan and not reimbursing Miss X for an online tuition payment or considering reimbursing her for additional resources she bought Y. This caused Miss X frustration, uncertainty and time and trouble and meant Y missed out on education provision. The Council will apologise, make symbolic payments, write to Miss X about its decision on reimbursing her the additional resource payments and carry out a service improvement.