Decision search
Your search has 54734 results
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Ribble Valley Borough Council (25 002 184)
Statement Closed after initial enquiries Enforcement 14-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant has appealed to the Planning Inspector.
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London Borough of Hammersmith & Fulham (25 002 197)
Statement Closed after initial enquiries Child protection 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about allegations of abuse towards his son. This is because the matters could reasonably be mentioned in court proceedings, and the complaint has been made late.
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London Borough of Islington (25 002 228)
Statement Closed after initial enquiries Council tax 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to use an Attachment of Earnings Order to collect council tax arrears. This is because it is a late complaint.
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Leeds City Council (25 002 229)
Statement Closed after initial enquiries Land 14-Jul-2025
Summary: We will not investigate this complaint about the Council defending legal action. This is because we do not have jurisdiction to investigate matters heard in court.
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London Borough of Hammersmith & Fulham (25 002 242)
Statement Closed after initial enquiries Parking and other penalties 14-Jul-2025
Summary: We will not investigate this complaint about enforcement action by bailiffs because the complaint is late without good reason to exercise discretion to investigate it now.
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Essex County Council (24 009 890)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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NHS Mid and South Essex ICB (24 009 890a)
Statement Not upheld Education, health and care plans 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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Provide Children & Family Services (24 009 890b)
Statement Not upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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North Somerset Council (24 015 183)
Statement Upheld Council tax 13-Jul-2025
Summary: Mr Y complained about the Council’s handling of his partner, Ms X’s, council tax account. We found fault because the Council failed to adequately consider in a timely manner whether documents were being served to Ms X at the proper address. This caused Ms X avoidable distress and meant she paid an enforcement fee she should not have been charged. To remedy the injustice caused, the Council has agreed to apologise, refund the relevant fee and issue a reminder to relevant staff.
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London Borough of Hounslow (24 015 858)
Statement Upheld Homelessness 13-Jul-2025
Summary: There was fault by the Council in its handling of this homelessness case. It did not review whether the complainant was in priority need when it should, and required him to provide evidence he was homeless beyond what was legally required, and despite the fact it had already accepted he was homeless. This meant the complainant remained homeless for a period when the Council should have accommodated him. The Council has agreed to offer the complainant a financial remedy, and issue guidance to staff to ensure they correctly understand the law. The Council was also at fault because it gave the complainant inaccurate information about its deposit scheme, but this did not cause an injustice.