Decision search
Your search has 54734 results
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Cheshire East Council (24 016 320)
Statement Not upheld Other 13-Jul-2025
Summary: Miss X complained the Council delayed taking action between August 2023 and November 2024 to displace her as the nearest relative under the Mental Health Act for her mother, Mrs Z after she told the Council she was incapable of acting. There are no records showing Miss X asked the Council to displace her prior to November 2024. The Council acted without fault once it was alerted to Miss X’s request and the Court displaced Miss X in February 2025
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London Borough of Islington (24 016 440)
Statement Not upheld Disabled children 13-Jul-2025
Summary: Miss X complained the Council failed to properly consider the evidence and her son’s needs when it decided he met the Universal Plus short breaks criteria. We do not find fault with the Council’s decision making.
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London Borough of Lewisham (25 006 314)
Statement Upheld Other 13-Jul-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Liverpool City Council (25 007 307)
Statement Closed after initial enquiries Parking and other penalties 13-Jul-2025
Summary: We will not investigate this complaint that the Council has not refunded a parking charge as agreed as this does not cause the complainant a level of injustice that would justify our further involvement.
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Nottinghamshire County Council (25 007 636)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Royal Borough of Kensington & Chelsea (24 009 264)
Statement Upheld Homelessness 13-Jul-2025
Summary: Ms X complained the Council provided unsuitable accommodation following a homeless application. We have found the Council failed to advise Ms X of her right to seek a review of the suitability of her temporary accommodation which will have caused her uncertainty. The Council has agreed to apologise and make a symbolic payment.
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Liverpool City Council (24 017 304)
Statement Not upheld Cemeteries and crematoria 13-Jul-2025
Summary: Mr B complained that the Council had acted unfairly in respect of the provision of burial plots for his parents following the death of his mother, resulting in significant extra costs on the day of the burial. This caused Mr B significant distress at a very difficult time. We have not found fault with the actions of the Council.
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London Borough of Bromley (24 019 102)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Ms X complained the Council delayed accepting her son, Mr G’s, Education, Health and Care (EHC) Plan when it was transferred from another Council’s area in July 2022 and failed to provide any educational provision in the Plan. The Council was at fault. It also failed to provide Ms X and Mr G with relevant appeal rights in relation to Mr G’s EHC Plan. The Council will apologise to Mr G and Ms X for the avoidable frustration they were caused, pay Mr G £7,200 for the two years of specialist provision he missed, and take action to improve its service.
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Shropshire Council (24 021 414)
Statement Closed after initial enquiries Refuse and recycling 13-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to make reasonable adjustments in relation to a charge for the garden waste service. This is because there is not enough fault in how the Council made its decision to justify an investigation.
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Exeter City Council (24 022 541)
Statement Upheld Homelessness 13-Jul-2025
Summary: We will not investigate this complaint about Mr X’s homelessness application. It was reasonable for him to use his statutory right of appeal to the county court about the Council’s decision he was not homeless. The Council has agreed to take suitable action to remedy the injustice we would likely say was caused to Mr X for the parts of his complaint we could investigate.