Decision search
Your search has 54734 results
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Plymouth City Council (25 006 915)
Statement Closed after initial enquiries Parking and other penalties 14-Jul-2025
Summary: We will not investigate this complaint that the Council will not investigate a complaint about its handling of the complainant’s representations against a penalty charge notice as of itself, this does not cause the complainant a level of injustice that would justify our further involvement. It is also unlikely we could investigate without straying into areas that are not within our remit, given the complainant’s right to appeal to the Traffic Penalty Tribunal.
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Adur District Council (25 007 531)
Statement Closed after initial enquiries Refuse and recycling 14-Jul-2025
Summary: We will not investigate Mr B’s complaint about missed garden waste collections. This is because Mr B has not suffered a serious or significant injustice which would justify an investigation by the Ombudsman.
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London Borough of Southwark (25 007 538)
Statement Closed after initial enquiries Other 14-Jul-2025
Summary: We cannot investigate Mr B’s complaint that he suffered injuries after slipping on a wet floor in a Council-owned housing block. This is because we cannot investigate complaints about the management of social housing by councils.
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Surrey County Council (24 007 437)
Statement Upheld Special educational needs 14-Jul-2025
Summary: Ms X complained the Council failed to provide her son with alternative provision and the specialist provision set out in his Education Health and Care Plan when they moved to its area. She also complained it took too long to issue her son’s final Education Health and Care Plan and communicated poorly with her. We found fault by the Council on all matters. The Council agreed to apologise to Ms X and make her symbolic payment to acknowledge Y’s lost provision and the frustration and uncertainty caused to her.
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West Sussex County Council (24 010 436)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We will not investigate this complaint about the standard of care and support in the complainant’s relative’s care home. This is because the substantive matters have been to court or could reasonably have been raised with the court, plus we are unlikely to find fault with more recent complaint matters. Finally, we cannot achieve the outcome requested.
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Portsmouth City Council (24 016 978)
Statement Upheld Charging 14-Jul-2025
Summary: Mrs X complained the Council failed to inform her when she became responsible for paying for her care. We find the Council at fault for failing to transfer her to the appropriate team for a financial assessment and for poor record keeping. This has caused avoidable uncertainty. The Council agreed to apologise to Mrs X and pay her its proposed financial remedy.
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London Borough of Richmond upon Thames (24 017 819)
Statement Not upheld Other 14-Jul-2025
Summary: On behalf of an environmental trust, Ms X complained the Council terminated a lease agreement without following the correct procedures and processes. Ms X says without the lease the trust will be wound up. We have discontinued our investigation as the law says we cannot usually investigate a complaint when it is reasonable for the matter to be taken to court.
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Brighton & Hove City Council (24 020 811)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We will not investigate Ms X’s complaint about the support provided to her by the Council’s adult social care service. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome.
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London Borough of Hackney (24 021 392)
Statement Closed after initial enquiries Allocations 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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City of York Council (24 022 821)
Statement Closed after initial enquiries Refuse and recycling 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s street cleaning. Further investigation will not lead to a different outcome.