Decision search
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Sheffield City Council (25 001 933)
Statement Closed after initial enquiries Safeguarding 22-Jul-2025
Summary: We will not investigate this late complaint about the Council’s safeguarding officers visiting Mr X in 2023. This is because there is not a good reason for the delay in the complaint matters being brought to us.
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Calderdale Metropolitan Borough Council (25 002 024)
Statement Closed after initial enquiries Other 22-Jul-2025
Summary: We cannot investigate this complaint about business rates liability. This is because we have no power to investigate the taking of court action and only a court can decide liability for business rates.
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Milton Keynes Council (24 001 991)
Statement Upheld Fostering 22-Jul-2025
Summary: We found no fault on most of Ms Y’s complaints against the Council about when it removed two sets of foster children from her care. The investigation of the allegations against her was done in line with procedures, there was no fault with the decisions to remove the children, and it was entitled to hold an early household review of her fostering status which was done without fault. It accepted it failed to send her confirmation of a variation to her terms of approval as a carer and failed to ensure she received all the supervision she should have done. These failures were fault and caused her an injustice. The Council previously agreed to pay her £250. It also agreed to review why the failures happened and ensure procedures are in place and followed in the future.
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Suffolk County Council (24 003 278)
Statement Upheld Special educational needs 22-Jul-2025
Summary: Ms X complained the Council failed to intervene and ensure her son received the education and provision in his Education, Health and Care Plan when the school he was attending reduced his education to 90 minutes per week. She also complained the Council failed to complete an annual review of her son’s Education, Health and Care Plan in line with statutory timescales. We find the Council was at fault for failing to ensure Ms X’s son received the education and provision in his Education, Health and Care Plan. It was also at fault for its delay during the annual review and for not ensuring Ms X’s son could start his new school as soon as issued his final Education, Health and Care Plan. These faults caused Ms X upset and frustration. It also meant Ms X’s son missed out on education and provision. The Council has agreed to our recommendations to apologise to Ms X and make a payment for the injustice caused by fault.
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Leicestershire County Council (24 008 718)
Statement Upheld Special educational needs 22-Jul-2025
Summary: The Council was at fault in how it reviewed and amended Mrs X’s child W’s Education, Health and Care Plan. It was also at fault for delay securing the provision in that Plan and for poor complaints handling. This caused Mrs X frustration and meant she had to go to undue time and trouble pursuing her complaint. It also meant W missed out on provision they should have had. To remedy their injustice, the Council will apologise to Mrs X, pay her £1100 and confirm the name of the member of staff who will act as her single point of contact in future.
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Royal Borough of Kingston upon Thames (25 000 093)
Statement Closed after initial enquiries Homelessness 22-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s delay in carrying out a review because it has already apologised and offered to pay her £100 for the injustice caused. Further investigation is unlikely to lead to a different outcome. There is otherwise insufficient evidence of fault in the way the Council handled the offer of a property to discharge its homelessness duty to justify our involvement.
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London Borough of Redbridge (24 016 722)
Statement Upheld Homelessness 21-Jul-2025
Summary: Mr X complained the Council delayed in dealing with his homelessness application and review request. We found the significant delays in dealing with dealing with Mr X’s homelessness application and review request are fault. As is the delay in providing temporary accommodation having determined Mr X was in priority need. These faults have caused Mr X difficulties and distress and meant he lived in his car for longer than he otherwise would have. The Council has agreed to apologise and make payments to Mr X and take action to address its delays.
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Surrey County Council (24 016 802)
Statement Upheld Special educational needs 21-Jul-2025
Summary: Ms A complained that the Council did not appropriately support her child when she was unable to attend her school due to serious mental health issues. We found the Council is at fault and has caused an injustice as the child has missed out on education. The Council agreed to apologise and make a recognition payment.
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London Borough of Sutton (24 017 814)
Statement Upheld Allocations 21-Jul-2025
Summary: We have upheld Ms X’s complaint about the Council’s handling of her housing register application. We will not investigate further because the Council has agreed to take appropriate steps to remedy the injustice caused.
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Wirral Metropolitan Borough Council (24 018 036)
Statement Upheld Alternative provision 21-Jul-2025
Summary: Miss E complained she had been asking the Council for years to provide her with an education, including a package of education out of school. The Council kept ignoring her. It delayed its complaint response. We uphold the complaint. Because of the fault Miss E did not receive the contents of her Education, Health and Care Plan. The Council has agreed to apologise and make Miss E a symbolic payment.