Decision search
Your search has 54734 results
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London Borough of Redbridge (24 020 172)
Statement Upheld Disabled children 22-Jul-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
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London Borough of Waltham Forest (24 022 533)
Statement Upheld Private housing 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. The Council has apologised and offered to pay him £100 for its delay in making a payment to his landlord and this is sufficient to remedy any injustice caused. There is insufficient evidence of fault in the way the Council considered whether to revoke his landlord’s licence to justify our involvement.
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Shropshire Council (24 022 647)
Statement Closed after initial enquiries Disabled facilities grants 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about faults with a lift installed in his home because there is insufficient evidence of fault by the Council, or its contractor, to justify our involvement.
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Norfolk County Council (24 023 398)
Statement Closed after initial enquiries Assessment and care plan 22-Jul-2025
Summary: We will not investigate this complaint about the outcome of the Council’s care needs assessment. There is not enough evidence of fault in how the Council completed its assessment to justify our involvement. In any event, the Council is currently completing a review of that assessment. Further investigation by the Ombudsman would not lead to a different outcome.
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London Borough of Harrow (25 000 489)
Statement Closed after initial enquiries Transport 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his son’s blue badge renewal. This is because there is insufficient evidence of fault.
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Derby City Council (25 000 493)
Statement Closed after initial enquiries Special educational needs 22-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s delay in finalising her daughter’s Education Health and Care Plan and the information supplied to Miss X. This is because there is insufficient evidence of fault causing a significant enough injustice.
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Bolton Metropolitan Borough Council (25 000 523)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to make a Traffic Regulation Order. This is because there is insufficient evidence of fault.
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Barnsley Metropolitan Borough Council (25 000 890)
Statement Closed after initial enquiries Refuse and recycling 22-Jul-2025
Summary: We will not investigate this complaint about missed waste collections as the Council is conducting a review of the matter.
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London Borough of Hounslow (25 001 098)
Statement Closed after initial enquiries Assessment and care plan 22-Jul-2025
Summary: We will not investigate this complaint the Council cancelled a care needs assessment. There is not enough evidence of fault to justify our involvement.
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Canterbury City Council (25 004 108)
Statement Closed after initial enquiries Other 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about restrictions that the Council has placed on his contact. This is because there is insufficient evidence of fault.