Decision search
Your search has 54734 results
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London Borough of Enfield (24 017 008)
Statement Upheld Homelessness 22-Jul-2025
Summary: Mr X complained about the Council’s decision in response to his suitability review request and the Council’s failure to offer a proper remedy. We found fault with the way the Council reviewed the suitability of Mr X’s accommodation. This fault caused injustice to Mr X which lasted for a few months and was more significant because of Mr X’s individual circumstances. The Council agreed to apologise, complete the remedy it has already offered to Mr X and make an additional distress payment.
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Ashmere Derbyshire Limited (24 017 042)
Statement Not upheld Residential care 22-Jul-2025
Summary: Mr B complained that the Care Provider failed to provide appropriate and timely palliative care to his mother, Mrs C before she died, causing the family significant distress. We have not found fault causing injustice in the Care Provider’s actions.
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Hampshire County Council (24 017 768)
Statement Upheld Special educational needs 22-Jul-2025
Summary: Ms B complained that the Council delayed in completing an Education, Health and Care [EHC] needs assessment for her son C. she said it also refused to accept her private educational psychology report or ensure the school provided appropriate support during the period of delay. We found that the Council delayed in completing the EHC needs assessment and producing a final EHC Plan. This caused distress and inconvenience to Ms B and C to miss out on some support. The Council has agreed to pay Ms B £175 in addition to the £325 already offered. It has also agreed to write a letter of apology to C and provide details of the steps it is taking to improve the supply of EP reports.
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Statement Closed after initial enquiries Planning applications 22-Jul-2025
Summary: We will not investigate this complaint about the Council refusing the complainant’s planning application after a 4-year delay, and despite it previously providing positive pre-application advice. There is insufficient evidence of fault in the pre-application advice given by the Council, it is reasonable to expect the complainant to have used his rights of appeal to the Planning Inspector, and we are satisfied with the action the Council has proposed in response to the complaint.
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South Norfolk District Council (24 018 228)
Statement Not upheld Enforcement 22-Jul-2025
Summary: X complained about the Council’s decision on whether development near their home required planning permission. We decided to not investigate this complaint further, because we are unlikely to recommend a remedy for X or find evidence of fault in the decision-making process.
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London Borough of Merton (24 010 892)
Statement Upheld Homelessness 22-Jul-2025
Summary: Mr X complains about the Council’s handling of his homeless application. We find fault with the Council for delay, and have recommended a symbolic payment to Mr X for the frustration and distress caused.
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Ribble Valley Borough Council (24 011 866)
Statement Upheld Enforcement 22-Jul-2025
Summary: Mr B complained the Council failed to act on noise nuisance and breaches of licensing conditions and failed to identify the venue did not have planning permission until 2024. There was some drift in the Council’s decision-making in 2024 and a lack of liaison with the planning department. That left Mr B with some uncertainty. An apology and payment to Mr B, along with reminder to officers, is satisfactory remedy.
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Staffordshire County Council (24 013 429)
Statement Upheld Charging 22-Jul-2025
Summary: Mrs Y complained about the Council’s charging under a Deferred Payment Agreement for the residential care service for her mother. We found fault with the Council in not providing enough information about Deferred Payment Agreements and in the way it calculated care charges. The Council’s fault caused injustice to Mrs Y. The Council has already offered suitable personal remedies and has carried out some service improvements. The Council has agreed to continue improving its services by ensuring more comprehensive information is available for people considering Deferred Payment Agreements.
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Birmingham City Council (24 014 076)
Statement Upheld School transport 22-Jul-2025
Summary: Mr P complains his son was not awarded dedicated home to school transport when the family moved. We find fault with the Council for failing to consider the information Mr P provided, causing him frustration and uncertainty. We have agreed the Council do the appeal again.
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Kent County Council (24 014 235)
Statement Closed after initial enquiries School transport 22-Jul-2025
Summary: We will not investigate this complaint about the Council’s delay in providing information about transport assistance and dealing with Mrs X’s complaint. Mrs X’s son is not entitled to school transport, and she can still appeal this decision or apply to a bursary fund. Therefore, we do not consider Mrs X has suffered sufficient injustice currently to warrant an investigation.