Decision search
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London Borough of Southwark (24 013 449)
Statement Upheld Allocations 24-Jun-2025
Summary: Mr X complained that for many months the Council had failed to consider his application for a change of his priority banding on medical grounds. We found fault with the Council for its significant delay to consider Mr X’s application and its failure to send its decisions to Mr X in writing and tell him about his right to ask for a review. The Council’s fault caused injustice to Mr X. The Council has agreed to apologise, backdate Mr X’s higher priority banding and make a symbolic payment to recognise his uncertainty and distress. The Council has also agreed to carry out some service improvements.
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Gloucestershire County Council (24 013 518)
Statement Upheld Special educational needs 24-Jun-2025
Summary: Mrs F complained the Council delayed assessing her daughter’s education, health and care needs and failed to provide home to school transport. There was fault which caused injustice as Mrs F’s children missed out on education. The Council has agreed to make a payment to Mrs F to remedy this.
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Dudley Metropolitan Borough Council (24 013 603)
Statement Upheld Antisocial behaviour 24-Jun-2025
Summary: Mrs D complained the Council failed to properly investigate anti-social behaviour or carry out an anti-social behaviour case review. We found fault which caused Mrs D distress. To remedy this the Council has agreed to apologise and take action on the case as set out at the end of this statement.
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London Borough of Ealing (24 013 692)
Statement Upheld Homelessness 24-Jun-2025
Summary: Ms D complained the Council failed to provide assistance with her homelessness application. I have found fault by the Council causing Ms D avoidable distress. The Council has agreed to pay redress to Ms D and make service improvements.
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West Northamptonshire Council (24 013 887)
Statement Upheld Charging 24-Jun-2025
Summary: The Council delayed informing Mr D of the outcome of his financial assessment and delayed sending him an invoice. This was fault. The Council has agreed to apologise, cancel the invoice and carry out a service improvement.
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Dudley Metropolitan Borough Council (24 014 537)
Statement Upheld Allocations 24-Jun-2025
Summary: Mr D complained the Council incorrectly refused his housing transfer application. I have not found fault in the Council’s decision to refuse the application but there is fault in the ambiguous wording used in the Council’s decisions and a failure to explain how childcare issues were assessed. The Council has agreed to apologise.
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Birmingham City Council (24 015 604)
Statement Upheld Other 24-Jun-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage three response within one month. It will also apologise and make a payment to the complainant to remedy the time and trouble they have been to.
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London Borough of Lewisham (24 016 426)
Statement Upheld Housing benefit and council tax benefit 24-Jun-2025
Summary: Miss B complained that the Council had failed to reimburse her for the cost of all her utility bills in her temporary accommodation and was trying to recover housing benefit debts from her. We have not investigated the utility payments any further because Ms B was aware of the arrangement by March 2022 and could have complained about it at that point. We have not investigated the housing benefit issues because she was aware of some of the debts in 2023 and had a right of appeal against them. However the Council failed to deal with her complaint properly causing her to complain to us. The Council has agreed to pay her £100 and improve its complaint-handling procedures for the future.
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Suffolk County Council (24 016 484)
Statement Upheld Special educational needs 24-Jun-2025
Summary: The Council accepts it failed to communicate and secure the provision in Ms X’s child, Y’s, Education, Health and Care (EHC) Plan when her college placement failed. This caused Ms X and Y frustration, and distress and meant Y missed out on the SEN provision in their EHC Plan. The Council has apologised and made a payment to Ms X and Y. We are satisfied with the Council’s actions.
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Basildon Borough Council (24 016 773)
Statement Closed after initial enquiries Planning applications 24-Jun-2025
Summary: Mrs B complained that the Council had acted unfairly towards her in respect of planning issues on land near her property over many years. We will not investigate the complaint because the events are too old.