Decision search
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Essex County Council (24 019 084)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council did not complete her child’s Education, Health and Care needs assessment within statutory timescales and it refused to reimburse the cost of a private Educational Psychologist report. We found the Council at fault. It will apologise to Mrs X, pay her £500 to recognise the avoidable frustration and uncertainty caused by a delay in completing the needs assessment process and reimburse the cost of the Educational Psychologist report.
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Lancaster City Council (24 019 744)
Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about noise nuisance. There is insufficient evidence of fault and it is unlikely an investigation would reach a different outcome.
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Mid Devon District Council (24 022 252)
Statement Closed after initial enquiries Drainage 23-Jun-2025
Summary: We will not investigate this complaint about planning permission and drainage because the complaint is late, without good reason to exercise discretion to investigate and it is reasonable to expect Mrs Y to go to court about the matter, which is better placed to consider the complaint.
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Newcastle-under-Lyme Borough Council (24 022 470)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about the outcome of his housing register application. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Havering (24 022 707)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about a Council decision that she is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.
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City of York Council (24 022 788)
Statement Closed after initial enquiries Council tax 23-Jun-2025
Summary: We will use our discretion not to investigate this complaint about a fraud investigation because it is on-going. We will not investigate the complaint about reasonable adjustments because the Council will re-consider the complaint.
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East Sussex County Council (24 022 793)
Statement Closed after initial enquiries Disabled facilities grants 23-Jun-2025
Summary: We will not investigate Mrs X complaint about the Council’s handling of a disabled facilities grant. This is because there is insufficient evidence of fault.
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Tameside Metropolitan Borough Council (24 022 827)
Statement Closed after initial enquiries Councillor conduct and standards 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with her complaint about a councillor. There is insufficient evidence of fault to warrant an investigation.
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Bournemouth, Christchurch and Poole Council (24 022 834)
Statement Closed after initial enquiries Charging 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about his mother, Mrs Z’s, domiciliary care as these complaints are late. We will also not investigate Mr X’s complaint that the Council told the family Mrs Z’s care would be free but then charged her. There is not enough evidence of fault to justify an investigation.