Decision search
Your search has 52604 results
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London Borough of Croydon (23 015 996)
Report Upheld Homelessness 27-Jun-2025
Summary: Ms X complained about how the Council responded to her brother Mr Y’s homelessness applications in 2023. We found several faults. There were months of delays by the Council and basic administrative errors. The Council repeatedly failed to respond correctly to Mr Y’s attempts to access support from its housing service. This meant that instead of being housed by the Council, Mr Y had to live with another of his sisters, Ms Z, despite her being seriously unwell and despite the impact of his mental health needs on their wellbeing. The faults caused Mr Y, Ms X and Ms Z significant stress and upset.
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Oxfordshire County Council (25 000 340)
Statement Closed after initial enquiries Alternative provision 27-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to make alternative educational provision for the complainant’s daughter because there is insufficient evidence of fault on the Council’s part. We cannot investigate her complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment because she has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Northumberland County Council (25 000 413)
Statement Closed after initial enquiries Trees 27-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune a tree close to the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Nottingham City Council (24 022 975)
Statement Closed after initial enquiries Homelessness 26-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless and housing case. He says the Council failed to properly consider his medical evidence and failed to offer him any accommodation. This is because there is insufficient evidence of fault.
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London Borough of Newham (24 023 292)
Statement Closed after initial enquiries Friends and family carers 26-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate a Special Guardianship allowance. This is because there is not enough evidence of fault to justify an investigation and investigation would not lead to a different outcome.
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Dacorum Borough Council (24 023 295)
Statement Closed after initial enquiries Noise 26-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to pursue further action over noise nuisance reported by the complainant. There is insufficient evidence of fault which would warrant an investigation.
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Bolton Metropolitan Borough Council (24 023 418)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We will not investigate Mr X’s complaint about the decision to place his child on a Child Protection plan or the Council’s handling of his complaint. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has apologised and taken action to improve procedures as a result of Mr X’s complaint. We could not add to the Council’s responses or make a different finding of the kind Mr X wants.
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Warwickshire County Council (25 000 019)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. We could not add to the complaint responses the Council has already sent to Miss X. The law also prevents us from investigating anything that is the subject of court proceedings.
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Spelthorne Borough Council (25 000 345)
Statement Closed after initial enquiries Other 26-Jun-2025
Summary: We will not investigate this complaint about harassment by the Council and a breach of the General Data Protection Regulations. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable for the complainant to ask the Information Commissioner’s Office to consider his complaint about a data protection breach.
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London Borough of Barking & Dagenham (24 018 013)
Statement Upheld Allocations 26-Jun-2025
Summary: Mrs D complained the Council failed to correctly assess her housing need. I have upheld the complaint because the Council failed to show how it assessed the case. The Council accepts there is fault and will provide a full explanation of its decision to Mrs D, advise of her right to a review and pay redress for time and trouble.