Decision search
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Statement Not upheld Charging 26-Jun-2025
Summary: Mrs X complained the Council decided her relative Mr Y was not entitled to financial assistance towards the cost of care. The Council followed charging rules about capital in Care and Support Statutory Guidance and so we did not uphold the complaint.
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London Borough of Waltham Forest (24 020 452)
Statement Closed after initial enquiries Enforcement 26-Jun-2025
Summary: We will not investigate this complaint about the Councils decision that no breach of planning control exists on the site next to the complainant’s home. And that the Council failed to follow a decision made by the Planning Inspector. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Worcestershire County Council (24 022 315)
Statement Upheld Assessment and care plan 26-Jun-2025
Summary: We will not investigate Mrs X’s complaint the Council did not provide appropriate support and information for her father’s financial assessment. This is because further investigation would not lead to a different outcome.
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Hertfordshire County Council (25 002 681)
Statement Closed after initial enquiries Highway repair and maintenance 26-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to provide sufficient signage warning him about a road closure. This is because the complaint is late.
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City of Doncaster Council (25 002 732)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her family. The law prevents us from investigating anything that has or is the subject of court proceedings.
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North Lincolnshire Council (25 003 030)
Statement Closed after initial enquiries Other 26-Jun-2025
Summary: We will not investigate this complaint about children’s services because we cannot investigate what happened in court and the issues could reasonably have been or could be raised with the court in future.
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London Borough of Redbridge (25 003 154)
Statement Closed after initial enquiries Parking and other penalties 26-Jun-2025
Summary: We cannot investigate this complaint about a parking penalty charge notice as since Miss X appealed it to London Tribunals, the matter is no longer within our remit.
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London Borough of Lambeth (25 003 752)
Statement Closed after initial enquiries Looked after children 26-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to consider her complaint about historical allegations of abuse. The significant passage of time means it is no longer possible to complete a robust investigation or provide a meaningful remedy.
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West Sussex County Council (25 003 836)
Statement Upheld Transport 26-Jun-2025
Summary: Ms C complains the Council inappropriately withdrew her son’s, Mr D’s, transport to day support services. The Council is at fault for failing to properly apply its transport policy; and in the way it decided on, and reduced services to Mr D. This has caused uncertainty about whether the Council’s decision is correct. To remedy the complaint the Council has agreed to apologise to Ms C, and make service improvements.
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Southend-on-Sea City Council (25 003 898)
Statement Upheld Other 26-Jun-2025
Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.