Decision search
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London Borough of Hammersmith & Fulham (24 016 569)
Statement Not upheld Refuse and recycling 26-Jun-2025
Summary: Mr X complained the Council fined him for littering when it could have issued him with a warning instead. We find no fault in the Council’s actions. We do not uphold Mr X’s complaint.
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London Borough of Camden (24 017 257)
Statement Upheld Allocations 26-Jun-2025
Summary: Mrs D complained the Council failed to assess her household’s medical need in line with procedures. I have upheld the complaint, the Council accepts there was delay and that it failed to take account of all the medical evidence. I have completed the investigation because the Council has offered to pay redress and carry out a new medical review.
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London Borough of Ealing (25 006 110)
Statement Closed after initial enquiries Parking and other penalties 26-Jun-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in formal representations, and if needed, appeal to London Tribunals.
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Oxfordshire County Council (24 006 775)
Statement Not upheld Friends and family carers 26-Jun-2025
Summary: Mrs X complained the Council wrongly deducted child benefit from her Special Guardianship Allowance. We did not uphold the complaint. The Council is entitled to carry out a means test because Mrs X receives additional income as well as universal credit. There is no blanket policy as the Council has invited her to provide information about her outgoings and financial commitments. This is in line with regulations and so there is no fault.
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Staffordshire County Council (24 009 452)
Statement Closed after initial enquiries Residential care 26-Jun-2025
Summary: We cannot investigate this complaint about adult social care, because the care package was arranged and funded by the NHS.
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Statement Upheld Special educational needs 26-Jun-2025
Summary: Miss B complained that for several years the Council failed to ensure her son received a suitable education. We upheld the complaint, finding the Council failed to have enough oversight of her son’s case. It also did not properly review his Education, Health and Care Plan during years 10 and 11 of his education. This contributed to Miss B’s son missing education provision at a critical time and caused distress for Miss B. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy this injustice and improve its service to try and prevent a repeat.
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London Borough of Redbridge (24 010 372)
Statement Upheld School transport 26-Jun-2025
Summary: Mr X complained about the Council’s decision to refuse his child, Y, travel assistance to and from college. The Council was at fault. It failed to consider Y’s individual circumstances, their Education, Health and Care (EHC) Plan and disability when it made its decision and it did not properly explain to Mr X its reasons for refusing travel assistance. It did not follow its appeal process. Furthermore, the Council’s travel assistance policy for post-16 is unclear and its wait time for an assessment for independent travel training is not reasonable. The Council has agreed to apologise to Mr X and pay him £300 for the distress, frustration and uncertainty it caused him. It will also conduct a fresh stage two appeal. In addition, the Council will review and amend its policy, procedures, appeal records and decision letters to prevent a recurrence of fault.
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Bracknell Forest Council (24 010 644)
Statement Upheld Alternative provision 26-Jun-2025
Summary: Miss X complained that her child who has an Education, Health and Care Plan has been without a special school place or suitable fulltime alternative education for two years. There was fault causing loss of education over a two-year period and an adverse impact on the parent carer who has been unable to work. The Council will apologise, continue efforts to find a school place, make a remedy payment and carry out service improvements.
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East Devon District Council (24 010 864)
Statement Upheld Enforcement 26-Jun-2025
Summary: Mr X complained about flooding from a nearby development which he said has not been completed in line with the original planning permission. He also complained about delays by the Council in addressing the matter. Mr X and other residents have suffered ongoing flood water damage to their properties. We found there were significant delays before the Council approved changes to the landscaping and drainage on site, causing Mr X frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to Mr X for this. We found no fault in the Council’s planning enforcement investigation or decision-making on the changes.
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North Yorkshire Council (24 010 992)
Statement Upheld Alternative provision 26-Jun-2025
Summary: Mrs X complained on behalf of Ms Y. Ms Y complained the Council delayed her son, Z’s, Education, Health and Care (EHC) Plan annual review process. She also complained Z has not received suitable education or plan provision and communication from the Council was poor. Ms Y said Z missed education and plan provision and this caused her distress, frustration and she has been impacted financially. There was fault in the way the Council did not ensure Z received education and provision, delayed issuing the final EHC Plan and communication from the Council was poor. Z missed education and plan provision. The fault distressed Ms Y and frustrated her right of appeal to the Tribunal. The Council has agreed to apologise and make a financial payment.