Decision search
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Cambridgeshire County Council (24 003 990)
Statement Upheld Special educational needs 04-Mar-2025
Summary: Mrs X complained there was delay organising an Education, Health and Care Plan annual review. And, that provision in Section F of the Plan has not been put in place. Based on current evidence there was 2 months delay in the annual review outcome and some Occupational Therapy sessions did not take place. The actions offered by the Council before the complaint came to the Ombudsman remedy the injustice of uncertainty and loss of educational provision.
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London Borough of Lambeth (24 011 378)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025
Summary: We will use our discretion not to investigate this complaint about the Council’s processing of a dropped kerb application and the price. This is because it is unlikely we could add to the Council’s response and because part of the complaint is late.
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London Borough of Newham (24 013 169)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the support provided to his child by the Councils children’s services. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Camden (24 014 638)
Statement Closed after initial enquiries Homelessness 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.
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St Helens Metropolitan Borough Council (24 015 087)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We cannot investigate this complaint that the Council was at fault in calling the complainant to give evidence in court of legal proceedings. By law, we cannot consider complaints about what happens in court.
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Bolton Metropolitan Borough Council (24 015 319)
Statement Closed after initial enquiries Adoption 04-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions in the process of seeking the complainant’s daughter’s adoption. The key decisions have been, or will be, considered in court, and our intervention would not lead to a different outcome.
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Charnwood Borough Council (24 015 420)
Statement Closed after initial enquiries Allocations 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in assessing his housing register application because there is insufficient injustice to warrant our involvement.
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Derbyshire County Council (24 015 704)
Statement Upheld Special educational needs 04-Mar-2025
Summary: We have upheld this complaint because the Council delayed considering a request for an Education Health and Care needs assessment for Mrs X’s child. The Council has agreed to resolve the complaint by apologising and offering to make a suitable payment to Mrs X to remedy the injustice this caused.
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Portsmouth City Council (24 015 803)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the care provided to his mother by her care home and about the Council failing to communicate with him effectively. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Preston City Council (24 016 092)
Statement Closed after initial enquiries Antisocial behaviour 04-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. There is not enough evidence of fault to justify our involvement.