Decision search
Your search has 52507 results
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Slough Borough Council (24 019 967)
Statement Closed after initial enquiries Council tax 05-Mar-2025
Summary: We will not investigate this complaint about Council tax support and the actions of bailiffs because there is a right of appeal to a Valuation Tribunal and there is no evidence of fault by the bailiffs.
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North Northamptonshire Council (24 020 182)
Statement Closed after initial enquiries Other 05-Mar-2025
Summary: We cannot investigate Mr X’s complaint about the contents of a report written by the Council. The matter has been considered in court and so we have no power to investigate it.
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East Suffolk Council (24 020 223)
Statement Closed after initial enquiries Council tax 05-Mar-2025
Summary: We will not investigate this complaint about Council tax premiums as this is a matter for the courts or tribunal.
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Plymouth City Council (24 020 245)
Statement Closed after initial enquiries Parking and other penalties 05-Mar-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to have followed the appeal process provided in law, ultimately to the Traffic Penalty Tribunal.
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Gateshead Metropolitan Borough Council (24 020 865)
Statement Closed after initial enquiries Other 05-Mar-2025
Summary: We cannot investigate Miss B’s complaint about the Council’s failure to maintain one of its properties. This is because we cannot investigate complaints about the management of social housing by councils.
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Essex County Council (24 020 866)
Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after he was injured whilst cycling. This is because it is reasonable for Mr B to take the Council to court.
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Plymouth City Council (23 014 786)
Statement Closed after initial enquiries Antisocial behaviour 05-Mar-2025
Summary: We will not investigate this complaint about the actions of a Council officer involved in an anti-social behaviour case involving the complainants. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.
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Barchester Healthcare Homes Limited (23 018 749)
Statement Upheld Residential care 05-Mar-2025
Summary: There was fault in the way the care home communicated with Mr B about the care it provided to his wife, its record keeping, and its care planning. This fault has caused distress and the Home has agreed to apologise, pay a financial remedy and carry out a service improvement.
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Sheffield City Council (23 017 818)
Statement Upheld Alternative provision 04-Mar-2025
Summary: The Council failed to properly consider its duty to provide alternative education for Ms X’s child, Z. This led to Z missing out on alternative provision and caused Ms X uncertainty and frustration. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £1,200 and carry out service improvements.
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London Borough of Hillingdon (23 020 676)
Statement Closed after initial enquiries Enforcement 04-Mar-2025
Summary: We will not investigate this complaint about the Council deciding the use of an outbuilding does not amount to a breach of planning control. There is not enough evidence of fault in the way the Council reached its decision.