Decision search
Your search has 52508 results
-
Birmingham City Council (24 006 068)
Statement Upheld Other 03-Mar-2025
Summary: Ms X complains about the actions of the Council’s children’s services team. The Council has investigated her complaint under the children’s statutory complaint procedure, but Ms X disagrees with the findings and complains about delay in the process. Ms X says she has been caused distress and financial losses. We find fault in the actions of the Council in incorrectly using the Children’s Statutory Complaint procedure to investigate Ms X’s complaints and for delay in the process. The Council has agreed to issue an apology, pay Ms X a financial payment and complete service improvements.
-
London Borough of Barnet (24 006 682)
Statement Closed after initial enquiries Special educational needs 03-Mar-2025
Summary: Mrs X complained the Council failed to provide her daughter with the speech and language therapy outlined in her Education, Health and Care Plan. We have decided to end our investigation into Mrs X’s complaint. This is because it would have been reasonable for her to have exercised her appeal rights to the SEND Tribunal.
-
Bristol City Council (24 007 625)
Statement Upheld Refuse and recycling 03-Mar-2025
Summary: We have completed our investigation. The Council was at fault. It failed repeatedly to provide an assisted collection refuse service to Mrs X. The Council has agreed to apologise to Mrs X and make a symbolic payment to her. It will monitor Mrs X’s collections to make sure the issues are resolved and carry out an internal review.
-
Colchester City Council (24 020 439)
Statement Closed after initial enquiries Council tax 03-Mar-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
-
London Borough of Hammersmith & Fulham (24 008 841)
Statement Upheld Homelessness 03-Mar-2025
Summary: Mr X complained about the way the Council handled his homelessness application. We found fault with the Council’s delay in preparing a Personal Housing Plan for Mr X and in the way it carried out its prevention duty for him. We also found fault in the way the Council communicated with Mr X. The Council’s fault caused injustice to Mr X. The Council has agreed to apologise, to review Mr X’s Personal Housing Plan and to issue a decision ending its prevention duty for Mr X. It has also agreed to make a symbolic payment to recognise Mr X’s distress and to review the Council’s prevention duty process.
-
Devon County Council (24 009 626)
Statement Upheld Friends and family carers 03-Mar-2025
Summary: Miss B complained that the Council had failed refund deductions of child benefit from her Special Guardian Allowance to 2019 when she became a special guardian. We found the Council failed to properly consider whether Miss B’s circumstances merited a backdated payment over a longer period. However, the Council has now offered to make a payment of approximately £6,300, representing the deductions back to 2019. We are satisfied this adequately remedies the injustice to Miss B.
-
London Borough of Tower Hamlets (24 010 862)
Statement Upheld Traffic management 03-Mar-2025
Summary: Mr X complained the Council allowed road closures and roadworks to be carried out at both ends of the road where he lived at the same time. Mr X is a wheelchair user and had a disabled parking space at his address. He says the road closures and works undertaken prevented him from being able to use his car. Mr X says this caused him to miss medical appointments and negatively impacted his social life. We found fault by the Council. The Council has agreed to apologise to Mr X and provide a financial remedy.
-
Buckinghamshire Council (24 013 488)
Statement Upheld Special educational needs 03-Mar-2025
Summary: We have upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment process for her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
City of Doncaster Council (24 013 854)
Statement Upheld Special educational needs 03-Mar-2025
Summary: We cannot investigate this complaint about the Council’s decision not to name a school in an Education, Health, and Care Plan. Miss X has already appealed the Council’s decision, and the law does not allow us to investigate. Nor will we investigate any complaint about delays in finalising the plan. This is because the Council upheld this part of Miss X’s complaint and agreed to remedy her outstanding injustice.
-
Community Integrated Care (CIC) (24 014 005)
Statement Closed after initial enquiries Other 03-Mar-2025
Summary: We will not investigate Mr X’s complaint about the actions of one of the Care Provider’s employees, This is because the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation. Also a further investigation by this office could not add to the response the Care Provider has already given on the matter.