Decision search
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Cumberland Council (24 014 269)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We cannot investigate this complaint about the care of Ms X’s child as it is now clear that the matters complained of are ones that either were or could reasonably have been mentioned during court proceedings. Only a court could order different living arrangements for the child.
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Cambridgeshire County Council (24 015 141)
Statement Upheld Special educational needs 02-Jul-2025
Summary: We have found fault with the Council for delays during the annual review process and issuing of a final amended Education, Health and Care Plan for Mrs X’s son, Y. These delays caused Y to miss out on occupational therapy provision. The Council has agreed to remedy Y’s injustice.
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Royal Borough of Greenwich (24 015 539)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Mrs X complained about how the Council handled an annual review of her child’s (Y) Education, Health and Care Plan. Mrs X also complained the Council poorly communicated with her and it failed to provide Y with suitable education when he finished his placement at his previous college. There were faults by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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West Sussex County Council (24 017 146)
Statement Upheld Parking and other penalties 02-Jul-2025
Summary: Mr X complained about the Council’s refusal of his vehicle crossover application. We found fault in the way the Council considered Mr X’s application. This fault caused him injustice. The Council has agreed to apologise and respond to Mr X’s appeal.
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Babergh District Council (24 017 525)
Statement Not upheld Planning applications 02-Jul-2025
Summary: X complained they were misled by the Council when they submitted a request for pre-application advice before making their planning application to demolish a barn and build a new house. X said that, because of this, they incurred greater costs which the Council should pay. We found no fault in the way the Council has acted.
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Vale Of White Horse District Council (24 023 044)
Statement Closed after initial enquiries Council tax 01-Jul-2025
Summary: We will not investigate this complaint about the Council’s delay in Council tax billing. The Council has apologised and offered a payment plan. There is insufficient remaining injustice, and further investigation would not achieve a different outcome.
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Lancashire County Council (24 023 153)
Statement Closed after initial enquiries Special educational needs 01-Jul-2025
Summary: We cannot investigate Mrs X’s complaint about how the Council carried out a review of a child’s Education Health and Care Plan. This is because she has used her right of appeal to a tribunal.
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London Borough of Waltham Forest (24 023 185)
Statement Upheld Charging 01-Jul-2025
Summary: We will not investigate this complaint about the way the Council dealt with an invoice it sent to Ms B for care charges. The Council has cancelled the charge and apologised to Ms B for its delay. An investigation by us would not lead to a different outcome or achieve more.
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Lincolnshire County Council (24 023 361)
Statement Closed after initial enquiries Trading standards 01-Jul-2025
Summary: We will not investigate this complaint the Council’s Trading Standards Service did not investigate a property scam. There is not enough evidence of fault to justify our involvement.
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Redcar & Cleveland Council (24 023 406)
Statement Upheld Residential care 01-Jul-2025
Summary: We will not investigate this complaint about the actions of a Care Provider the Council commissioned to care for Mrs X’s husband. The Council has already accepted the Care Provider was at fault and made suitable recommendations. We could not add to the Council’s investigation or achieve anything more meaningful.