Decision search
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City of York Council (24 021 971)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Jul-2025
Summary: We will not investigate this complaint about a housing benefit overpayment because there is insufficient evidence of fault by the Council.
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Lincolnshire County Council (24 022 347)
Statement Upheld Assessment and care plan 02-Jul-2025
Summary: We have upheld Mr B’s complaint about delay responding to his complaint about his care and support arrangements. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint within eight weeks, apologise to him and pay him £150 for the frustration and distress caused.
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London Borough of Redbridge (24 022 800)
Statement Closed after initial enquiries Council house sales and leaseholders 02-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his Right to Buy application. The Council apologised for withdrawing his application in error and including inaccurate information in a notice and allowed him extra time to complete the application. Further investigation would not lead to a different outcome. Further, it was reasonable for Mr X to appeal to the District Valuer if he disagreed with the property valuation.
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London Borough of Merton (24 022 984)
Statement Closed after initial enquiries Charging 02-Jul-2025
Summary: We will not investigate Mr X’s complaint about his grandfather’s care charges. He says his grandfather was told he would receive six weeks of care for free to support his recovery following discharge from hospital, but he was charged. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice.
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Regal Healthcare Properties Limited (24 023 069)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We will not investigate this complaint about how care home managers spoke to Mrs X following the death of her mother. This is because any injustice is not significant enough to justify our involvement.
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London Borough of Tower Hamlets (24 023 336)
Statement Closed after initial enquiries Homelessness 02-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision on a homelessness application in 2022. this complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We will not investigate Miss X’s compalint about being evicted from her temporary accommodation in 2024. There is insufficient evidence of fault which would warrant an investigation.
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Greater London Authority (24 023 380)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We will not investigate this complaint about the Greater London Authority’s monitoring of expenditure under a grant it awarded Camden Council in 2018. This is because the injustice Ms X claims stems is not the direct result of any actions by the Greater London Authority and we could not therefore say the Authority must provide a remedy for it.
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Newcastle upon Tyne City Council (25 000 455)
Statement Closed after initial enquiries School transport 02-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide home to school transport and its handling of her child’s Education, Health and Care Plan. There is not enough evidence of fault by the Council for us to question its decision not to provide transport. If Mrs X wants to challenge the content of her child’s Education, Health and Care Plan, it is reasonable for her to appeal to the SEND Tribunal.
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Wokingham Borough Council (25 000 464)
Statement Closed after initial enquiries Planning applications 02-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered and decided his neighbour’s planning application. There is not enough evidence of Council fault to warrant an investigation and we cannot achieve the outcome Mr X seeks. Other complaints about the planning processes are premature and it is reasonable for him to raise them with the Council first.
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Bracknell Forest Council (25 000 511)
Statement Closed after initial enquiries Transport 02-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he was not eligible for a Blue Badge. There is not enough evidence of Council fault to warrant an investigation and there is no worthwhile outcome an investigation would achieve.