Decision search
Your search has 52604 results
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Essex County Council (25 003 782)
Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2025
Summary: We will not investigate this complaint about damage caused to a vehicle by a pothole as this is ultimately a matter for the courts.
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London Borough of Bexley (25 004 477)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We cannot investigate this complaint about court reports because we cannot investigate a complaint about what happened in court.
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Forest of Dean District Council (25 004 921)
Statement Closed after initial enquiries Planning applications 02-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed to the Planning Inspector.
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Leeds City Council (25 005 161)
Statement Closed after initial enquiries School admissions 02-Jul-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Sunderland City Council (25 006 440)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We will not investigate Mr B’s complaint that the Council has not provided information he requested. This is because it is reasonable for Mr B to complain to the Information Commissioner.
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Westmorland and Furness Council (25 006 478)
Statement Closed after initial enquiries Council tax 02-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council applying a council tax premium on his property. This is because it is reasonable for Mr B to put in an appeal to the Valuation Tribunal. And, we will not investigate the way the Council introduced this scheme because this can only be challenged by judicial review.
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Kent County Council (24 008 307)
Statement Closed after initial enquiries Special educational needs 02-Jul-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her request for a change of school. This is because she used her right of appeal to a tribunal and the issues raised are either not separable from that appeal or are made late.
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Oxfordshire County Council (24 010 197)
Statement Not upheld Planning applications 02-Jul-2025
Summary: Ms X complained about the Council’s failure take action in response to her complaint about a breach of planning permission. We did not find the Council to be at fault because it considered her concerns but decided the development was built in accordance with the approved plans. In the absence of fault in the process, we are unable to recommend the Council takes action to restore Ms X’s privacy.
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Staffordshire County Council (24 012 158)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Ms X complains the Council did not deal with her son Y’s education properly and he missed education and special educational needs (SEN) provision. The Council delayed issuing an Education Health and Care (EHC) Plan, did not include provision in the EHC Plan and its complaint response was late. Ms X suffered delay and Y missed special educational needs provision. The Council should apologise, Pay Ms X £700 in respect of delays, pay Ms X £1,800 for missed SEN provision, Pay Ms X £250 for time and trouble and provide guidance to staff.
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Staffordshire County Council (24 013 866)
Statement Upheld Fostering 02-Jul-2025
Summary: Miss X complains the Council did not deal properly with a safeguarding investigation regarding a foster family. The Council acted disproportionately, and unprofessionally. Miss X suffered avoidable distress. The Council should pay Miss X £1500.