Decision search
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Devon County Council (24 000 810)
Statement Upheld Special educational needs 20-Oct-2024
Summary: Miss X complained the Council delayed completing her son, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 15 week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 18 weeks after it received the EP advice and failed to respond to Miss X’s request for mediation. This caused Miss X distress, uncertainty and delayed her right of appeal to the SEND tribunal. It agreed to make payments to acknowledge this injustice.
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Birmingham City Council (24 001 318)
Statement Upheld Refuse and recycling 20-Oct-2024
Summary: Miss X complained that although she should receive an assisted collection service, the Council has repeatedly failed to collect her household waste and recycling as scheduled, despite collecting her neighbours waste. We find the Council’s repeated failure to make regular assisted household waste and recycling collections, and to return Miss X’s bin correctly is fault. This fault has caused Miss X an injustice.
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Birmingham City Council (24 002 360)
Statement Upheld Charging 20-Oct-2024
Summary: Ms X said the Council was not providing the property protection service Mr Z was paying for and its failure to do so might affect Mr Z’s ability to meet his care costs. We found fault in the Council’s service delivery but it did not cause Mr Z significant personal injustice. We also found fault in the Council’s handling of Ms X’s complaint about its property protection service, which was frustrating for Ms X. To put matters right, the Council agreed to apologise to Ms X and make a symbolic payment of £200.
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Portsmouth City Council (24 002 386)
Statement Not upheld Private housing 20-Oct-2024
Summary: Miss X complained the Council failed to fulfil its duties when she reported disrepair in her private rented accommodation. She also complained about a telephone call with a Council officer. We find no fault in the Council’s decision making or in the customer service provided.
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Lancashire County Council (24 003 310)
Statement Upheld Special educational needs 20-Oct-2024
Summary: Miss X complained the Council delayed completing her child Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. This caused a further delay in issuing Y’s final EHC Plan. The Council should make a payment to Miss X to acknowledge the distress, frustration and uncertainty this caused her.
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London Borough of Lambeth (24 005 401)
Statement Not upheld Looked after children 20-Oct-2024
Summary: We have discontinued our investigation because the Council is still considering Ms X’s complaint.
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Leicester City Council (23 000 772)
Statement Upheld Disabled facilities grants 20-Oct-2024
Summary: There was no fault in how the Council decided not to fund a ramp so Mr B could store a mobility scooter under its minor adaptations policy. However, the Council’s communication about this was at times unclear, particularly on whether council tenants can apply for a Disabled Facilities Grant (DFG). There was no fault in how it dealt with Mr B’s request for other minor adaptations.
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Surrey County Council (23 003 137)
Statement Upheld Other 20-Oct-2024
Summary: The Council was at fault for not putting in place all the provision listed in a child’s Education, Health and Care Plan following a decision from the Special Educational Needs and Disability Tribunal. This caused injustice as the child missed out on provision they should have received. To remedy the injustice caused the Council agreed to apologise, make financial payments and put in place the remaining provision.
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Isle of Wight Council (23 004 847)
Statement Not upheld Enforcement 20-Oct-2024
Summary: Mr X complained about the Council’s decision to approve a planning application for a site near his home. He also complained about its decision not to take formal enforcement action in response to his reports of breaches of planning control. We do not find fault in the Council’s actions.
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West Northamptonshire Council (24 007 348)
Statement Upheld Special educational needs 20-Oct-2024
Summary: We have upheld this complaint because the Council delayed carrying gout an Education Health and Care (EHC) needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause. We will not investigate the Council’s decision not to issue an EHC Plan because it is reasonable for the complainant to use their right of appeal to a tribunal.