Decision search
Your search has 51110 results
-
Devon County Council (24 007 291)
Statement Upheld Special educational needs 21-Oct-2024
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care (EHC) needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause. We cannot investigate the Council’s previous decisions not to assess or issue a EHC Plan, because the complainant used their right of appeal to a tribunal.
-
East Sussex County Council (24 007 498)
Statement Closed after initial enquiries Special educational needs 21-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education, Health and Care (EHC) process because there is insufficient evidence of fault. We cannot investigate Mrs X’s complaint that the Council’s failed to deliver the content of Y’s EHC Plan because Mrs X has appealed to a Tribunal, and the matters appealed are not separable from the complaint. We will not investigate the Council’s failure to provide full-time alternative education to her child, Y, because any injustice caused is not significant enough to warrant an investigation.
-
Norfolk County Council (24 007 575)
Statement Upheld Assessment and care plan 21-Oct-2024
Summary: We will not investigate this complaint about adult social care fees. The Council has accepted fault and said what it will do to acknowledge the impact on the complainant. We are satisfied with the Council’s actions to put things right.
-
East Riding of Yorkshire Council (24 008 895)
Statement Closed after initial enquiries Other 21-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to act under the Building Act 1984 or the Environmental Protection Act 1990. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions.
-
Epping Forest District Council (24 008 612)
Statement Closed after initial enquiries Other 21-Oct-2024
Summary: We will not investigate this complaint about business rates liability as the matter has been resolved.
-
West Northamptonshire Council (24 008 619)
Statement Closed after initial enquiries Council tax 21-Oct-2024
Summary: We will not investigate this complaint about council tax and benefits matters. The Council properly reached its decision not to backdate council tax reduction for 2018 to 2023. It is reasonable to expect Mr X to appeal to the Valuation Tribunal about the 2024/25 council tax. The law prevents us investigating the Council’s court action and costs. It would be disproportionate in the circumstances to investigate whether, had the Council acted differently sooner, the court action would not have happened. There are not enough grounds to investigate the alleged delay with the housing benefit claim. It would not be a good use of resources to investigate the Council’s communications with Mr X in isolation.
-
Central Bedfordshire Council (24 008 658)
Statement Closed after initial enquiries School transport 21-Oct-2024
Summary: We will not investigate Mr X’s complaint regarding home to school transport. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.
-
Royal Borough of Kingston upon Thames (24 008 670)
Statement Closed after initial enquiries Leisure and culture 21-Oct-2024
Summary: We will not investigate this complaint about the Council’s management of an allotment site. This is because there is insufficient evidence of fault, we cannot achieve the outcome the complainant seeks and because some issues happened too long ago.
-
Northumbria Police and Crime Commissioner (24 008 917)
Statement Closed after initial enquiries Commercial and contracts 21-Oct-2024
Summary: We cannot investigate Mr X’s complaint about the decisions of the Police and Crime Commissioner relating to the disposal of residential properties. This is because those decisions affect all or most of the people who live in the Authority’s area. In any case, we would not investigate because there is no evidence the Authority’s actions have caused Mr X a significant injustice.
-
Wiltshire Council (24 008 935)
Statement Closed after initial enquiries Special educational needs 21-Oct-2024
Summary: We will not investigate Mrs X complaint about the content of her child’s Education, Health, and Care Plan. This is because Mrs X had a right of appeal about the Council’s decision here and it would have been reasonable for her to appeal to the SEND Tribunal.