Decision search
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Royal Borough of Kensington & Chelsea (23 016 416)
Statement Upheld Homelessness 20-Oct-2024
Summary: Miss B says the Council failed to move her from unsuitable temporary accommodation despite agreeing to do so and failed to act on antisocial behaviour from another resident. The Council left Miss B in what it accepted was unsuitable temporary accommodation for 18 months longer than it should have and failed to follow its antisocial behaviour policy. An apology, payment to Miss B, reminder to officers and training is satisfactory remedy.
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Oldham Metropolitan Borough Council (23 017 600)
Statement Upheld Planning applications 20-Oct-2024
Summary: Mr X said the Council did not properly consider the impact of development on his home before granting planning permission. We found no fault in how the Council reached its planning decision. However, there was avoidable delay in the Council’s response to Mr X’s noise reports and its complaints handling. In addition to the apologies already given, the Council agreed to make a symbolic payment of £400 to Mr X in recognition of the frustration and avoidable time and trouble he was caused by its delays.
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Birmingham City Council (23 018 025)
Statement Upheld Disabled facilities grants 20-Oct-2024
Summary: Mr X complained the Council delayed carrying out housing adaptations to a Council owned property required to meet a family member, Mr Y’s, needs. Mr X also complained about poor communication and delayed complaints handling. The Council was at fault. It delayed progressing the major housing adaptation, communicated poorly and delayed responding to Mr X’s complaint. This caused Mr X and Mr Y an injustice. The Council has already apologised. It will also make a symbolic payment and act to improve its services.
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Surrey County Council (23 019 875)
Statement Closed after initial enquiries Other 20-Oct-2024
Summary: We will not investigate Mr X’s complaint the Council disposed of property from his home. It is unlikely we would find fault and further investigation would not lead to a different outcome.
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London Borough of Newham (23 020 004)
Statement Upheld Other 20-Oct-2024
Summary: Ms X complained the Council failed to provide an appropriate remedy for the injustice caused to her and her son, Y, after it upheld her complaint that it had not properly assessed Y’s needs and had delayed responding to her complaint. The remedy the Council proposed for the upheld complaint was appropriate.
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London Borough of Hounslow (23 020 264)
Statement Upheld Allocations 20-Oct-2024
Summary: Ms B complained that the Council failed to properly consider her medical assessment in connection with her application for alternative housing. We have found fault in the actions of the Council. The Council has agreed to apologise to Ms B, pay her £250 and invite her to submit another medical assessment. It has also agreed to give training to staff on dealing with medical assessments.
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Stockport Metropolitan Borough Council (23 020 284)
Statement Not upheld Child protection 20-Oct-2024
Summary: Mr D says the Council failed to investigate and act on concerns he raised about the actions of his ex-partner and, in so doing, showed bias and failed to consider his complaint properly. I have found no evidence of fault.
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London Borough of Islington (23 020 698)
Statement Upheld Homelessness 20-Oct-2024
Summary: The Council was at fault, because a management agent acting on its behalf gave the complainant the wrong key for a property it had allocated to him. However, the Council has addressed this issue appropriately. The Council was also at fault because it attempted to contact the complainant with an incorrect email address, but this did not cause an injustice. There is no fault in the other elements of this complaint.
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Manchester City Council (23 021 484)
Statement Not upheld Special educational needs 20-Oct-2024
Summary: There is no evidence of fault in the way the Council decided it should not arrange alternative educational provision for a child who was not attending school. We have therefore completed our investigation.
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Hampshire County Council (24 000 271)
Statement Not upheld Alternative provision 20-Oct-2024
Summary: Mrs X's appeal to the tribunal about her child Y's Education Health and Care Plan means we cannot investigate related matters from June 2023 onwards. The Council made its decision that Y could go to the special school named in Y's EHC plan without fault. It did not, therefore, have a duty to provide alternative education for Y. The Council did not have a duty to provide transport for Y to specialist provision arranged by Y's school at a different location.