Decision search
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Derby City Council (24 020 481)
Statement Closed after initial enquiries Councillor conduct and standards 21-Mar-2025
Summary: We will not investigate this complaint about standards committees because there is not enough evidence of fault to justify investigating.
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Buckinghamshire Council (24 020 586)
Statement Closed after initial enquiries School admissions 21-Mar-2025
Summary: We will not investigate this complaint about the arrangements made for Mr and Mrs X’s daughter to sit the secondary selection test. It is reasonable for Mr and Mrs X to use their right of appeal.
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London Borough of Hounslow (24 001 000)
Report Upheld Homelessness 20-Mar-2025
Summary: Miss X complained about how the Council handled her housing application while she was pregnant and homeless. She says this meant she has lived in a property which is unsuitable for her and her child and has been waiting to be housed since 2022.
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East Sussex County Council (24 021 249)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2025
Summary: We cannot investigate Mr X’s complaint about damage caused to his car by a pothole or the Council’s decision to reject his insurance claim. This is because it is reasonable for him to take the matter to court. We did not investigate Mr X’s complaint about the Council’s poor communication because an investigation is unlikely to achieve any additional outcome.
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Brighton & Hove City Council (24 021 669)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate this complaint about an alledged failure by the Council properly consider an appeal by the complainant with respect to a penalty charge notice. This is because the complainant has a right of appeal to Traffic Penalty Tribunal. We consider it would be reasonable for the complainant to exercise her right of appeal and as such, we have no jurisdiction to investigate.
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Sheffield City Council (24 021 754)
Statement Closed after initial enquiries Council tax 20-Mar-2025
Summary: We will not investigate this complaint about the dispute in whether the complainant is liable for pay council tax. This is because the complainant has a right of appeal to a statutory tribunal in relation to this matter. It would be reasonable for the complainant to exercise that right and in these circumstances, we have no jurisdiction.
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Bedford Borough Council (24 021 876)
Statement Closed after initial enquiries Council tax 20-Mar-2025
Summary: We cannot investigate this complaint about the Council commencing legal proceedings in respect of non-payment of council tax by the complainant. The complainant also appealed to the Valuation Tribunal about the matter. We have no legal jurisdiction to investigate once legal proceedings have been commenced, as well as when a complainant appeals to the statutory tribunal.
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Isle of Wight Council (24 021 906)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that the Council has wrongly not accepted responsibility for damage to his car. This is because it is reasonable for Mr B to take the Council to court.
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Staffordshire County Council (24 022 241)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Statement Upheld Alternative provision 20-Mar-2025
Summary: Mr X complained the Council failed to provide his child, Y, with appropriate education after they were excluded from school. The Council was at fault. It failed to arrange appropriate provision, its communication was poor and it delayed issuing Y’s amended Education, Health and Care Plan following an annual review. The Council has agreed to apologise and make a payment to Mr X to acknowledge Y’s missed education and specialist provision, and the distress and frustration Mr X was caused.